Hotel Sales & Guest Relations Coordinator

Martin Resorts, Inc.; California (MO); Hybrid; USD 33,000 - 36,000; Full time

Job summary

Paso Robles Inn in Paso Robles, CA is seeking an Administrative Sales Assistant to support the sales management team and guest relations. You will handle inquiries, prepare proposals and contracts, and coordinate communications between departments.

Responsibilities include scheduling, data entry, and maintaining filing systems, with opportunities to upsell rooms that meet guest needs. The role requires strong organization and professional customer service.

Qualifications

• Understand the mission, vision, and goals of the hotel.
• Must be able to prioritize and work efficiently with limited supervision.
• Must be detail oriented and able to multi-task efficiently.
• Must be able to speak and understand and communicate the primary language(s) used in the workplace.
• Requires effective communication skills, both verbal and written with the ability to upsell guests into rooms that fit their needs.
• Must possess basic computational ability.
• Must possess advanced computer skills.
• Strong attention to detail and the ability to handle multiple tasks simultaneously.
• General knowledge of the city where hotel is located and its attractions.
• Extensive knowledge of the hotel, its services and facilities.
• Strong team player, able to partner with management and other employees in a professional manner.
• Must be able to push, pull, bend, stoop, squat and stretch to fulfill job tasks.
• Safety requirements of PPE as needed for duty assigned and with use of required tools and equipment.

Responsibilities

• Coordinate the properties use, effectiveness and compliance of the Sales system.
• Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders).
• Promote awareness of brand image internally and externally.
• Gather materials and assemble information packages (e.g., brochures, promotional materials).
• Use sales techniques that maximize revenue while maintaining existing guest loyalty.
• Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process.
• Answer incoming calls to management and is the liaison between catering, management and internal/external guests.
• Coordinate and schedule appointments for management.
• Interact in courteous and professional manner with guests, vendors and associates.
• Perform clerical duties such as typing correspondence and reports, filing, and answering phones.
• Maintain and upkeep various filing systems, including vendor information where necessary.
• Greet visitors/guests and answer questions and concerns; follow through either to resolution or refer to the appropriate manager.
• Assure all incoming and outgoing correspondence is typed, received, mailed and/or filed as required.
• Assist managers in scheduling appointments, meetings and travel arrangements for business trips as required.
• Assist with the managing of crew business and business travelers
• Support administrative needs of daily reservations from direct booking segment.
• Support phone coverage and inquiries of LTS, wedding blocks, reservations, and cancellations.
• Support administrative needs of groups with detailed list of processes with establishing blocks and managing inventory
• Process accounting administrative duties including commissions, payments, deposits, disputes and research.
• Maintain a professional working environment and attitude.
• Maintain and upkeep of all office equipment.
• Make reservations for VIP guests.
• Organize and maintain filing system.
• Provide administrative support for the hotel operations as needed.
• Carries out supervisor requests in accordance with hotel policies and standard operating procedures.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Adhere to attendance and reliability standards.
• Additional guest services duties as assigned by management.
• Follow all additional duties as assigned by management.

Job description

Paso Robles Inn in Paso Robles, CA is seeking an Administrative Sales Assistant to support the sales management team and guest relations. You will handle inquiries, prepare proposals and contracts, and coordinate communications between departments.

Responsibilities include scheduling, data entry, and maintaining filing systems, with opportunities to upsell rooms that meet guest needs. The role requires strong organization and professional customer service.