Luxury Concierge – Personalized Guest Experiences

Fontainebleau Las Vegas, LLC; Las Vegas (NV); On-site; USD 30,000 - 32,000; Full time

Job summary

Fontainebleau Las Vegas, LLC is seeking a proactive Concierge to deliver personalized, anticipatory service for guests at our luxury resort. You will arrange reservations, transportation, and local experiences, while promoting resort amenities to enhance each stay.

Ideal candidates have hospitality education, experience in concierge or guest services, and a passion for exceeding guest expectations in a fast-paced environment. Flexibility with schedule is required.

Qualifications

• Bachelor's degree in hospitality management or related field.
• Prior concierge/guest services experience at a luxury resort preferred.
• Strong communication and interpersonal skills in a fast-paced environment.
• Proactive, detail-oriented, and guest-focused with a can-do attitude.

Responsibilities

• Deliver exceptional guest service and welcome guests throughout their stay.
• Act as main point of contact and respond promptly to inquiries and requests.
• Coordinate reservations, transportation, and activities to create memorable experiences.
• Promote on-property outlets and events to guests.
• Maintain an organized concierge desk and assist with special occasions.

Skills

Guest service

Communication

Multitasking

Hospitality knowledge

Flexibility

Microsoft Office

Concierge systems

Education

Bachelor's degree in hospitality management

Tools

Concierge software

Reservation systems

Microsoft Office Suite

Job description

Fontainebleau Las Vegas, LLC is seeking a proactive Concierge to deliver personalized, anticipatory service for guests at our luxury resort. You will arrange reservations, transportation, and local experiences, while promoting resort amenities to enhance each stay.

Ideal candidates have hospitality education, experience in concierge or guest services, and a passion for exceeding guest expectations in a fast-paced environment. Flexibility with schedule is required.