VIP Concierge: Insider Access & Guest Experience

Resorts World Las Vegas LLC; Las Vegas (NV); On-site; USD 36,000 - 60,000; Full time

Job summary

Resorts World Las Vegas LLC seeks an experienced Concierge to elevate guest experiences in a luxury resort setting. You will manage the concierge process from pre-arrival to departure and coordinate entertainment bookings, while providing insider access to dining, shows, spa and pools.

The role requires excellent English communication, a polished appearance, and at least one year of concierge or VIP experience.

Qualifications

• At least one year of experience as a Concierge or similar VIP role.
• Must be 21 years of age or older.
• High School Diploma or equivalent required.

Responsibilities

• Assist with guest entertainment bookings and own the concierge experience from pre-arrival to departure.
• Promote Resorts World Las Vegas outlets and amenities by educating guests on restaurants, shows and other facilities.
• Process all guest requests promptly and discreetly.
• Provide information on casino events, promotions and local area.
• Coordinate guest itineraries prior to arrival and respond to requests via phone, fax or email.
• Maintain knowledge of restaurant, spa and entertainment information and hours of operation.
• Coordinate delivery of requested amenities and floral orders.
• Enter reservations into required computer systems according to policy.

Skills

Excellent customer service

English communication

Polished appearance

Policy knowledge

Education

High School Diploma or equivalent

Job description

Resorts World Las Vegas LLC seeks an experienced Concierge to elevate guest experiences in a luxury resort setting. You will manage the concierge process from pre-arrival to departure and coordinate entertainment bookings, while providing insider access to dining, shows, spa and pools.

The role requires excellent English communication, a polished appearance, and at least one year of concierge or VIP experience.