Concierge - Ascent South Lake Union

Greystar Worldwide, LLC; Seattle (WA); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Housing discounts

Cell phone allowance

Monthly bonus

Benefits package

Zusammenfassung

Greystar South Lake Union in Seattle seeks an experienced Concierge to deliver superior resident services at a luxury high‑rise community. You will welcome prospects and residents, coordinate guest services, and support day‑to‑day operations to ensure a seamless living experience.

You will work with a team to provide outstanding customer service, maintain schedules, and share local area information for residents.

Qualifikationen

• Excellent customer service and ability to interact with a diverse group of people.
• Professional in dress and communication skills.
• Strong organizational skills with high attention to detail.
• Knowledge about the neighborhood to assist residents and guests.
• Proficiency in using computers, internet, and basic software.

Aufgaben

• Provide excellent customer service as part of a team.
• Greets prospects and residents and ensures their comfort while they wait to speak with a team member.
• Answers phone calls and routes them to the appropriate team member.
• Maintains the guest suite schedule for proper payment and cleanliness upon guest arrival.
• Ensures clubhouse amenities are in tour condition before opening each morning.
• Keeps detailed information on local area restaurants and vendors and maintains contacts.

Kenntnisse

Customer service

Professional appearance

Organization

Neighborhood knowledge

Computer proficiency

Jobbeschreibung

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world‑class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Ascent South Lake Union has an immediate opening for an experienced Concierge! Our team members are high performers that care about customer service and exceed expectations. The Concierge plays a critical role in our success.

Ascent South Lake Union provides a truly cosmopolitan living experience matched by instant access to the outdoors. Located in the 'new center of Seattle', this 251 unit luxury high rise community is inspired by the merging of modernity and nature.

Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

JOB DESCRIPTION

In addition to our competitive compensation, we offer housing discounts of up to 40% at Greystar communities, cell phone allowance, monthly bonus incentives, and a robust benefits and perks package.

What your day might look like

• Being part of a team and having fun while providing excellent customer service
• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

What we are looking for

• Excellent customer service and someone who can interact with a diverse group of people
• Professional in dress & communication skills
• Strong organizational skills with high attention to detail
• Knowledge about the neighborhood to assist residents and guests
• Proficiency in using computers, internet, and basic software

What sets us apart:

Greystar maintains a focus on people, genuine relationships, and shared values with a diverse and inclusive culture. We offer robust training and development for all positions to provide long term career opportunities. If you're looking for more, we’re looking for you!

• Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists the community team with scheduling, planning and organizing resident activities and programs.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.

Physical Demands: