Concierge- The Waverly

Greystar; Seattle (WA); On-site; USD 28,929 - 33,062; Full time

Benefits offered by this job

Competitive Medical, Dental, Vision insurance

Generous Paid Time Off

Onsite housing discount

Job summary

A leading real estate company is seeking an experienced Concierge for their team at The Waverly in Seattle. This role is essential in providing outstanding customer service and managing various tasks such as greeting visitors, handling phone calls, and coordinating deliveries. The ideal candidate will possess strong organizational skills and a professional demeanor. This position offers a competitive hourly wage between $21.00 and $24.00, along with various benefits including medical insurance and a 401(k) plan.

Qualifications

• Ability to interact with a diverse group of people.
• Professional in dress and communication skills.
• High attention to detail required.

Responsibilities

• Provide excellent customer service as part of the team.
• Assist with scheduling and organizing resident activities.
• Manage package deliveries and maintain detailed logs.

Skills

Excellent customer service

Strong organizational skills

Professional communication skills

Knowledge about the neighborhood

Computer proficiency

Job description

Concierge – The Waverly

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional‑quality rental housing.

We are currently looking for an experienced Concierge to join our team at The Waverly. The Concierge plays a critical role in delivering exceptional service and upholding our reputation for customer satisfaction.

Job Description Summary

The Waverly has an immediate opening for an experienced Concierge. Our team members are high performers that care about customer service and exceed expectations.

Responsibilities

• Being part of a team and having fun while providing excellent customer service
• Greets prospects and residents as they enter the office/leasing area and ensure the comforts of prospects and visitors while they wait to speak with a team member
• Answers phone calls, routes all calls to the appropriate team member
• Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival
• Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors
• Assists the community team with scheduling, planning and organizing resident activities and programs
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community
• Assists with loading dock and elevator schedule for move‑ins and move‑outs
• Manages physical demands such as standing, walking, bending, climbing ladders, etc.

Qualifications

• Excellent customer service and ability to interact with a diverse group of people
• Professional in dress & communication skills
• Strong organizational skills with high attention to detail
• Knowledge about the neighborhood to assist residents and guests
• Proficiency in using computers, internet, and basic software

Physical Demands

• Ability to stand, walk, sit for extended periods, bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas
• Ability to work inside and outside in all weather conditions
• Capability to push, pull, lift, carry, or maneuver weights up to twenty‑five (25) pounds independently and fifty (50) pounds with assistance
• May require rare or regular travel to assist other properties, attend training, business meetings, or other situations necessary for the accomplishment of daily responsibilities
• Must be able to work a flexible schedule, including evenings, weekends, and holidays

Hourly Range

$21.00 – $24.00 per hour

Additional Compensation

• Base salary may be eligible for quarterly or annual bonus program for corporate positions based on individual and company performance
• Base salary may be eligible for weekly, monthly, and/or quarterly bonus programs for onsite property positions

Benefits Offered

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits
• Generous Paid Time Off
• Onsite housing discount at Greystar‑managed communities subject to discount and unit availability
• 6‑week paid sabbatical after 10 years of service (and every 5 years thereafter)
• 401(k) with Company Match up to 6% after 6 months of service
• Paid Parental Leave and fertility benefit reimbursement up to $10,000
• Employee Assistance Program
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance, and Legal Plans
• Charitable giving program and benefits

Greystar will consider for employment qualified applicants with arrest and conviction records.

Important Notice

Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [e-mail].

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