Luxury Concierge & Resident Experience Lead

Comstock Companies; Rockville (MD); On-site; USD 27,552 - 35,817; Full time

Benefits offered by this job

Housing Discount

Commuter Benefits

Free Parking and EV charging

Parental Leave Program

Annual Professional Development Funds

Job summary

A property management firm in Rockville, Maryland is seeking a concierge to provide exceptional customer service and ensure residents' needs are met. The role involves greeting guests, managing phone calls, and maintaining a presentable reception environment. Candidates should have strong customer service skills, a high school diploma, and the ability to work weekends and holidays. This position offers competitive salary and benefits including medical, dental, and career development opportunities.

Qualifications

• 1 year of concierge or high-end customer service experience is preferred.
• Must be able to work weekends and holidays.
• Outgoing personality with the ability to relate to diverse groups.

Responsibilities

• Provide Class 'A' customer service to tenants and guests.
• Manage incoming phone calls and direct them appropriately.
• Ensure reception area is tidy and presentable.

Skills

Customer service background

Strong problem-solving skills

Exceptional communication skills

Ability to multitask

Education

High School Diploma or equivalent (GED)

Tools

Microsoft Office

Job description

A property management firm in Rockville, Maryland is seeking a concierge to provide exceptional customer service and ensure residents' needs are met. The role involves greeting guests, managing phone calls, and maintaining a presentable reception environment. Candidates should have strong customer service skills, a high school diploma, and the ability to work weekends and holidays. This position offers competitive salary and benefits including medical, dental, and career development opportunities.