Luxury Concierge Lead: Elevate Guest Experience

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking a Concierge to provide top-tier guest services at our luxury property. You will arrange bookings, restaurant reservations, and transportation while leveraging knowledge of local attractions to enhance guest experiences.

Candidates should have prior luxury hospitality experience, be capable of working nights, weekends, and holidays, and demonstrate exceptional customer service with strong organizational skills.

Qualifications

• Experience working in a luxury hotel or high-end service environment.
• Ability to work flexible schedule including nights, weekends, and holidays.
• Strong customer-service orientation and attention to detail.

Responsibilities

• Arrange bookings and reconfirm airline tickets as needed.
• Be familiar with local points of interest and attractions.
• Assist in arranging restaurant reservations and transportation for guests.
• Ensure delivery of parcels and mail to guest rooms.
• Maintain a clean and orderly lobby by coordinating with Housekeeping.
• Accept other duties as required by management.
• Set up amenities for guests celebrating special occasions.
• Interact with other departments to meet guest needs.
• Speak with guests in a friendly, welcoming manner and anticipate needs.
• Proactively seek ways to improve the guest experience.

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Area knowledge

Tools

Property Management Systems

Microsoft Office

Job description

Omni Bedford Springs Resort & Spa is seeking a Concierge to provide top-tier guest services at our luxury property. You will arrange bookings, restaurant reservations, and transportation while leveraging knowledge of local attractions to enhance guest experiences.

Candidates should have prior luxury hospitality experience, be capable of working nights, weekends, and holidays, and demonstrate exceptional customer service with strong organizational skills.