Luxury Front Desk Agent — Five-Star Guest Experience

Omni Hotels & Resorts; Bedford (Bedford County); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking a Front Desk Agent to deliver a five-star welcome and departure experience. You will act as a guest ambassador, assist with information about the resort and local area, and handle guest accounts at check-out.

You will collaborate with Concierge, Bell-Door and Ideal Services teams to ensure seamless service. Core duties include processing check-ins/outs, resolving guest issues, and maintaining accurate folios and guest history, while upholding Omni’s

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately input information into computer systems.
• Ability to work cohesively with co-workers within and outside of your department.
• Ability to compute accurate mathematical calculations.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure with many arrivals and departures.
• Previous customer service experience.
• Previous hotel front desk experience strongly preferred.
• Previous cashiering experience preferred.

Responsibilities

• Process guest check-ins and check-outs.
• Empathetically listen to guest inquiries and provide appropriate responses.
• Set up accurate accounts for each guest checking in.
• Block rooms in the computer and follow through on requirements.
• Pre-register designated guests and prepare key packets.
• Communicate guest information to departments.
• Maintain confidentiality of all guests and hotel information.
• Ensure security of guest room access and folios.
• Maintain guest history files and guest records.
• Prepare and distribute daily/weekly reports.
• Resolve discrepancies on room status with Housekeeping.

Skills

Clear communication

Computer input accuracy

Team collaboration

Math ability

Decision making

Organization

Stamina/standing

Customer service

Foreign language (preferred)

Guest relations training (preferred)

Tools

Front desk software (POS/booking system)

Job description

Omni Bedford Springs Resort & Spa is seeking a Front Desk Agent to deliver a five-star welcome and departure experience. You will act as a guest ambassador, assist with information about the resort and local area, and handle guest accounts at check-out.

You will collaborate with Concierge, Bell-Door and Ideal Services teams to ensure seamless service. Core duties include processing check-ins/outs, resolving guest issues, and maintaining accurate folios and guest history, while upholding Omni’s