Lead Concierge

Omni Hotels & Resorts; Bedford Township (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Omni Bedford Springs Resort & Spa is seeking a Concierge to provide top-tier guest services at our luxury property. You will arrange bookings, restaurant reservations, and transportation while leveraging knowledge of local attractions to enhance guest experiences.

Candidates should have prior luxury hospitality experience, be capable of working nights, weekends, and holidays, and demonstrate exceptional customer service with strong organizational skills.

Qualifications

• Experience working in a luxury hotel or high-end service environment.
• Ability to work flexible schedule including nights, weekends, and holidays.
• Strong customer-service orientation and attention to detail.

Responsibilities

• Arrange bookings and reconfirm airline tickets as needed.
• Be familiar with local points of interest and attractions.
• Assist in arranging restaurant reservations and transportation for guests.
• Ensure delivery of parcels and mail to guest rooms.
• Maintain a clean and orderly lobby by coordinating with Housekeeping.
• Accept other duties as required by management.
• Set up amenities for guests celebrating special occasions.
• Interact with other departments to meet guest needs.
• Speak with guests in a friendly, welcoming manner and anticipate needs.
• Proactively seek ways to improve the guest experience.

Skills

Customer service

Multi-tasking

Communication

Organizational skills

Area knowledge

Tools

Property Management Systems

Microsoft Office

Job description

Omni Bedford Springs Resort & Spa

Join a team where hospitality isn't just what we do; it's who we are. At Omni Bedford Springs Resort & Spa, we believe our associates are the heart of our success. Here, you'll find more than just a job. You'll discover opportunities to learn, grow, and build a lasting career with a company that values your passion and potential. As part of the Omni family, you'll enjoy comprehensive training, mentorship and pathways for advancement, all within the inspiring setting of our historic, award-winning resort.

Whether you're beginning your hospitality journey or continuing to build your expertise, Omni Bedford Springs Resort & Spa offers a workplace where you're empowered to make a difference, and your growth is celebrated. If you're a friendly, motivated individual who takes pride in creating memorable experiences, we invite you to explore a future with us. At Omni, your career can be as remarkable as our grand historic resort itself.

Concierge

Overview:

This team member will go above and beyond guests expectations and provide assistance and services for guests in order to ensure pleasurable accommodations.

Responsibilities

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest's needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.
• Perform any other duties as required my management.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.