Luxury Concierge & Kings Club Supervisor

Salamander Charleston Employer Llc; Charleston (SC); Sur place; USD 42 000 - 63 000; Plein temps

Résumé du poste

Salamander Hotels & Resorts is seeking a Concierge and Club Lounge Supervisor in Charleston to oversee the Kings Club and Concierge teams, delivering personalized service aligned with luxury standards. You will collaborate with departments to create seamless guest experiences and coach staff to uphold Forbes Five-Star expectations.

Responsibilities include supervising daily operations, training teams, managing guest requests and ensuring impeccable lounge and lobby presentation.

Qualifications

• 1 year supervisory experience in Guest Services, Front Desk, Housekeeping or other Rooms Division operation preferred.
• 1 year guest facing F&B service experience preferred.
• Must be able to work with little supervision and provide exceptional guest service.

Responsabilités

• Supervise daily operations of the Concierge and Kings Club to ensure exceptional guest service and operational excellence.
• Lead, coach, train and develop Concierge and Kings Club teams to meet luxury standards.
• Maintain visible lobby presence and provide personalized assistance throughout guests' stays.
• Hold team members accountable for service standards, appearance, attendance and performance through coaching and feedback.

Connaissances

Supervisory experience

Guest services

Communication

Formation

High School Diploma; preferably college degree

Description du poste

Salamander Hotels & Resorts is seeking a Concierge and Club Lounge Supervisor in Charleston to oversee the Kings Club and Concierge teams, delivering personalized service aligned with luxury standards. You will collaborate with departments to create seamless guest experiences and coach staff to uphold Forbes Five-Star expectations.

Responsibilities include supervising daily operations, training teams, managing guest requests and ensuring impeccable lounge and lobby presentation.