Luxury Club GM — On-Floor Hospitality Leader

BHC; Charleston (SC); Hybrid; USD 90,000 - 140,000; Full time

Job summary

City Club in Charleston, SC seeks a General Manager to lead the dining experience and help shape a new concept. You will oversee daily restaurant operations, lead from the floor during service, and partner with culinary, beverage, and events teams to deliver a polished, inviting guest experience.

The role requires a hands-on leader with five+ years in luxury hospitality, strong F&B knowledge, and a proven ability to build culture, teams, and financial performance in a dynamic environment.

Qualifications

• At least five years of restaurant or hospitality leadership in high-end settings.
• Hands-on operator who leads service on the floor in real time.
• Strong F&B knowledge and appreciation for dining, wine, and hospitality.
• Ability to build and develop a strong team and culture.
• Excellent judgment, calm under pressure, and personal accountability.

Responsibilities

• Oversee the daily operation of the Club's restaurant and dining spaces, ensuring the experience reflects the Club's standards.
• Lead from the floor during service, engaging with members, guests, and colleagues.
• Create an environment that is polished, energetic, warm, and effortless with attention to detail.
• Ensure dining room is prepared for service, including atmosphere, lighting, music, pacing, and energy.
• Anticipate member needs and create personalized experiences through thoughtful service.
• Collaborate with culinary, beverage, and hospitality teams for a seamless experience from arrival to departure.
• Address guest feedback and service recovery with discretion and care.
• Recruit, develop, coach, and retain an exceptional front-of-house team.
• Establish service standards, operating practices, and a cohesive guest experience with leadership.
• Balance hospitality with sound business judgment and monitor key metrics.

Skills

Leadership

Hands-on

F&B Knowledge

Team Building

Attention to Detail

P&L Awareness

Startup Mindset

Communication

Ownership

Guest Experience

Job description

City Club in Charleston, SC seeks a General Manager to lead the dining experience and help shape a new concept. You will oversee daily restaurant operations, lead from the floor during service, and partner with culinary, beverage, and events teams to deliver a polished, inviting guest experience.

The role requires a hands-on leader with five+ years in luxury hospitality, strong F&B knowledge, and a proven ability to build culture, teams, and financial performance in a dynamic environment.