Ambassador of Luxury Guest Experience

BHC; Charleston (SC); On-site; USD 36,000 - 60,000; Full time

Job summary

The Charleston Place seeks a Personal Concierge to welcome guests and coordinate their stay, acting as the single point of contact and representing The Charleston Place within all interactions. You will anticipate needs, tailor experiences, and partner with housekeeping and engineering to ensure seamless service.

You will manage late shifts, including evenings, weekends, and holidays, handle guest requests, and maintain professionalism under pressure while building lasting relationships with

Qualifications

• Excellent multitasking and ability to communicate in a fast-paced environment.
• Strong customer service and guest relationship experience.
• Fluent and professional written and verbal communication.
• Works well under pressure, multitasking, and team player.
• Extreme attention to detail and organizational skills.

Responsibilities

• Actively represents the hotel and BHC in all interactions.
• Maintains communication with guests during their stay, actioning and owning all guest requests.
• Ensures guest rooms are tailored to guest preferences.
• Provides welcome and check-in experience for guests arriving on property.
• Provides packing and unpacking services.
• Owns customer experience elements, including service recovery when needed.
• Coordinates with Housekeeping and Engineering.
• Builds relationships with guests pre, during, and post-stay.

Skills

Multitasking

Customer service

Communication

Team player

Attention to detail

Organizational skills

Strategic thinking

Calm under pressure

Job description

The Charleston Place seeks a Personal Concierge to welcome guests and coordinate their stay, acting as the single point of contact and representing The Charleston Place within all interactions. You will anticipate needs, tailor experiences, and partner with housekeeping and engineering to ensure seamless service.

You will manage late shifts, including evenings, weekends, and holidays, handle guest requests, and maintain professionalism under pressure while building lasting relationships with