Luxury Concierge & Kings Club Supervisor

Hotel Bennett; Charleston (SC); Sur place; USD 60 000 - 90 000; Plein temps

Résumé du poste

Hotel Bennett in Charleston, SC is seeking a Concierge and Club Lounge Supervisor to lead the Kings Club and Concierge teams, ensuring personalized luxury service. You will coach staff, uphold operating procedures, and partner with departments to create seamless guest experiences throughout the stay.

The role emphasizes leadership, professional presence, and the ability to manage multiple guest requests with proactive communication and high standards of service.

Qualifications

• Supervisor experience in Guest Services or Front Desk (1+ year).
• Guest-facing F&B service experience (1+ year) preferred.
• Ability to work flexible hours, including weekends and evenings.

Responsabilités

• Supervise daily operations of the Concierge and Kings Club to deliver exceptional guest service.
• Coach, train, and develop teams to meet luxury standards and Forbes Five-Star expectations.
• Maintain a visible, professional lobby presence and engage with guests throughout their stay.
• Monitor service standards, attendance, productivity, and performance with regular feedback.
• Oversee services including transportation, reservations, local recommendations, VIP amenities, and itineraries.
• Coordinate with multiple departments to ensure seamless guest experiences and strong communication.

Connaissances

Guest Services

Supervisory experience

Communication skills

Formation

High School Diploma; preferably college degree

Description du poste

Hotel Bennett in Charleston, SC is seeking a Concierge and Club Lounge Supervisor to lead the Kings Club and Concierge teams, ensuring personalized luxury service. You will coach staff, uphold operating procedures, and partner with departments to create seamless guest experiences throughout the stay.

The role emphasizes leadership, professional presence, and the ability to manage multiple guest requests with proactive communication and high standards of service.