Spa Concierge & Locker Attendant - Premier Guest

Hotel Bennett; Charleston (SC); On-site; USD 30,000 - 42,000; Full time

Job summary

Hotel Bennett in Charleston, SC, seeks a Spa Receptionist/Locker Attendant to welcome guests, guide spa services, and promote retail offerings. You will be the main contact ensuring a luxurious, flawless guest experience and coordinating appointments with other spa roles.

Ideal candidates have customer service experience in a spa setting, excellent communication skills, and the ability to manage multiple duties with poise and discretion in a fast-paced luxury environment.

Qualifications

• Customer service experience, preferably in a Spa.
• Ability to explain various treatments and retail items to guests.
• Excellent customer service skills and work ethic.
• Efficient, well organized, and able to handle a variety of duties simultaneously.
• Energetic, enthusiastic and motivational.
• Professional manner, discretion, and appearance.
• Excellent verbal and written skills.
• Strong team player.
• Must be comfortable with product recommendation.

Responsibilities

• Adheres to all policies and procedures of Hotel Bennett.
• Reports incidents or accidents to the appropriate leads/director.
• Maintains a positive demeanor and contributes to a quality work environment.
• Schedules appointments to maximize revenue and efficiency and coordinates large group bookings.
• Promotes retail sales through in-depth knowledge of items offered.
• Assists in maintaining accurate inventory control.
• Performs prep work and regularly restocks retail, treatment, locker, and lounge areas.
• Suggests beneficial treatments offered in the spa to guests.
• Explains product ingredients and benefits to guests in a knowledgeable manner.
• Works assigned schedule and keeps areas clean and organized.
• Maintains equipment and ensures it is in proper working order.
• Upholds South Carolina state board standards.
• Attends scheduled meetings and trainings.
• Completes other duties assigned by the Spa Director.
• Cleans and disinfects equipment per state board standards.

Skills

Customer service

Spa knowledge

Communication

Organization

Team player

Education

High School Diploma or GED

Job description

Hotel Bennett in Charleston, SC, seeks a Spa Receptionist/Locker Attendant to welcome guests, guide spa services, and promote retail offerings. You will be the main contact ensuring a luxurious, flawless guest experience and coordinating appointments with other spa roles.

Ideal candidates have customer service experience in a spa setting, excellent communication skills, and the ability to manage multiple duties with poise and discretion in a fast-paced luxury environment.