Front Office Supervisor

Pacific Hotel Management, LLC; Monterey (CA); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Employee Assistance Program

Educational Assistance

Professional development and training

IHG hotel discounts worldwide

Employee recognition programs

Job summary

InterContinental The Clement Monterey on Cannery Row seeks a Front Office Supervisor to lead the Front Office team in a luxury setting, overseeing check-in/check-out, reservations, guest requests, and lobby presence.

You will coach agents, uphold InterContinental service standards, and collaborate with multiple departments to deliver personalized hospitality from arrival to departure.

Qualifications

• Minimum High School Diploma or equivalent.
• At least 2 years of hotel supervisory experience, preferably Front Office or Guest Services.
• Outstanding guest service and leadership skills.
• Strong communication and interpersonal abilities.
• Excellent organizational and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

• Lead, coach, and motivate Front Office Agents.
• Deliver exceptional guest service and resolve guest concerns professionally.
• Act as Manager on Duty as assigned.
• Support daily Front Office operations including check-in/check-out, reservations, guest requests, and lobby presence.
• Train and develop team members while promoting InterContinental standards.
• Monitor scheduling, labor costs, cash handling, and procedures.
• Collaborate with all hotel departments for seamless experiences.
• Support departmental projects and hotel initiatives.

Skills

Hotel supervisory experience

Guest service leadership

Communication skills

Flexibility

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Front Office Supervisor (Full-Time) Starting Pay: $27.50 per hour

InterContinental The Clement Monterey- Monterey, CA

Join Our Team on Beautiful Cannery Row! At InterContinental The Clement Monterey, exceptional guest experiences begin with exceptional people. We are seeking an energetic, service-oriented Front Office Supervisor to lead our Front Office team in a fast-paced luxury hospitality environment.

This is an exciting opportunity for a hospitality professional with supervisory experience, outstanding guest service skills, and a passion for developing others. You'll lead by example, inspire your team to deliver personalized service, and help create memorable experiences for every guest from arrival through departure.

If you're ready to grow your career with a team committed to excellence, we'd love to hear from you!

What You'll Do:

As a Front Office Supervisor, you'll partner with the Director of Rooms and Front Office leadership team to oversee the daily operations of the Front Office while ensuring every guest receives personalized, genuine hospitality from arrival through departure.

Your responsibilities include:

• Leading, coaching, and motivating Front Office Agents
• Delivering exceptional guest service and resolving guest concerns with professionalism
• Acting as Manager on Duty as assigned
• Supporting daily Front Office operations, including check-in/check-out, reservations, guest requests, and lobby presence
• Training and developing team members while promoting InterContinental service standards
• Monitoring scheduling, labor costs, cash handling, and operational procedures
• Collaborating with all hotel departments to ensure seamless guest experiences
• Supporting departmental projects, meetings, and hotel initiatives

What We're Looking For:

Required Qualifications

• Minimum High School Diploma or equivalent
• At least 2 years of hotel supervisory experience, preferably within Front Office or Guest Services
• Outstanding guest service and leadership skills
• Strong communication and interpersonal abilities
• Excellent organizational and problem-solving skills
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
• Ability to work a flexible schedule, including evenings, weekends, and holidays

Preferred Qualifications

• Hospitality or Business Management degree
• Prior luxury hotel experience
• Bilingual or multilingual skills
• Hospitality leadership or emotional intelligence training

Why Join InterContinental The Clement Monterey?

• Competitive pay
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Time Off
• Employee Assistance Program
• Educational Assistance
• Professional development and training
• Employee recognition programs
• IHG hotel discounts worldwide
• A collaborative, supportive workplace culture

Physical Requirements

• Ability to stand and walk for extended periods
• Ability to lift up to 50 pounds
• Ability to push or pull up to 200 pounds
• Ability to bend, stoop, kneel, and navigate stairs as needed

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an energetic and friendly Front Office Supervisor to join our family! The Front Office Supervisor will support the Director of Rooms by managing the day-to-day operations of the Front Office Department. The Front Office Department is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure In addition, the Front Office Supervisor will supervise, manage and mentor Front Office Agents. The Front Office Supervisor an integral part of our management team and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport, UC Berkeley and driving distance to Napa and Sonoma. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more! As part of the Marriott brand, we pursue excellence in everything we do!