Luxury Concierge & Guest Experience Specialist

CoralTree Hospitality Group; Ivins (UT); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health insurance

401K with company match

Employee dining room

Paid time off

Exclusive resort discounts

Complimentary employee hotel stay

Job summary

Black Desert Resort in Utah is seeking a Front Desk Concierge Agent to deliver elevated, personalized service by assisting guests with reservations, activity planning, transportation coordination, and special requests. This role serves as a key ambassador of the resort, providing knowledgeable recommendations and proactive service to ensure each guest experience exceeds expectations.

The Front Desk Concierge Agent supports consistent daily coverage and participates in guest relationship building

Qualifications

• 2+ years of luxury hospitality, concierge, or guest services experience.
• Strong communication and relationship-building skills.
• Knowledge of reservation systems and guest management platforms preferred.
• Highly organized with strong attention to detail.
• Professional demeanor and service-oriented mindset.
• Flexible availability including weekends and holidays.

Responsibilities

• Serve as a primary point of contact for guests, providing personalized recommendations and itinerary planning.
• Coordinate dining, spa, golf, transportation, and activity reservations.
• Assist with special occasions, VIP arrivals, and custom guest experiences.
• Communicate guest preferences and special requests to internal departments.
• Support pre-arrival planning and in-stay guest engagement.
• Resolve guest concerns promptly and professionally, escalating when appropriate.
• Maintain accurate guest notes and service details in resort systems.
• Stay informed on resort amenities, events, and local attractions.
• Support front desk and bell services during peak periods as needed.
• Perform other duties as assigned.

Skills

2+ years hospitality experience

Strong communication

Guest management systems

Highly organized

Professional demeanor

Flexible availability

Job description

Black Desert Resort in Utah is seeking a Front Desk Concierge Agent to deliver elevated, personalized service by assisting guests with reservations, activity planning, transportation coordination, and special requests. This role serves as a key ambassador of the resort, providing knowledgeable recommendations and proactive service to ensure each guest experience exceeds expectations.

The Front Desk Concierge Agent supports consistent daily coverage and participates in guest relationship building