Front Desk Manager

CoralTree Hospitality Group; Ivins (UT); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Resort discounts

Employee dining room

Yearly hotel stays

Wellness programs

Job summary

CoralTree Hospitality Group's Black Desert Resort in Utah is seeking a Front Desk Manager to lead the front desk, bell, concierge, and guest services teams with a focus on service excellence and smooth arrivals/departures.

You will oversee scheduling, training, guest relations, and cross-department collaboration, ensuring brand standards, safety, and a remarkable guest experience at a luxury resort in Ivins. This is a full-time onsite role with a competitive salary range.

Qualifications

• Minimum of 3–5 years of front office or hospitality leadership experience.
• Strong leadership and organizational skills to manage and motivate a team.
• Working knowledge of PMS systems (OPERA, Maestro) and Microsoft Office.
• Excellent communication and problem-solving abilities.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Manage all front desk operations including check-in/check-out, room assignments, billing, and guest relations.
• Supervise, train, schedule, and develop front desk staff, concierge, bell attendants, and valet as applicable.
• Ensure excellent guest service at every touchpoint and handle guest complaints and service recovery.
• Collaborate with Housekeeping, Engineering, Reservations, and Food & Beverage for smooth daily operations.
• Monitor front office supplies, key control, lost and found, and daily financial reporting.
• Maintain knowledge of resort services, amenities, packages, and events to provide accurate information.
• Ensure compliance with safety, security, and brand standards and maintain a professional work environment.
• Coordinate airport shuttle service including scheduling and guest transport.
• Implement front desk SOPs and guest service training with leadership; support cross-department collaboration.
• Participate in hiring, performance reviews, and HR policy adherence.

Skills

Front desk leadership

PMS systems

MS Office

Guest relations

Staff training

Tools

OPERA

Maestro

Job description

Overview

Black Desert Resort, a luxury destination in the heart of Southern Utah, offers unparalleled hospitality, fine dining, championship golf, and high-end accommodations. As the first point of contact for many of our guests, the Front Desk team plays a critical role in creating a seamless and welcoming experience. The Front Desk Manager leads this team with a focus on service excellence, operational efficiency, and guest satisfaction.

Job Summary:

The Front Desk Manager is responsible for overseeing the daily operations of the front desk, bell, concierge, and guest services team. This role ensures the smooth and efficient flow of arrivals and departures, manages team scheduling and performance, and handles guest concerns with poise and professionalism. The Front Desk Manager serves as a key liaison between guests and other departments, championing the Black Desert Resort brand and service standards.

Job Specifications:

Onsite: Black Desert ResortShift & Schedule Availability: Year-Round / Full-TimePay Range: $58,000 – $68,000/year. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• World-Class Environment: Be part of a resort renowned for luxury and exceptional guest service
• Leadership Opportunity: Guide a dynamic team in an exciting and guest-focused role focused on service and hospitality
• Perks & Benefits: Comprehensive Health insurance, paid time off, resort discounts, employee dining room, Yearly Hotel Stays and wellness programs

Responsibilities

Key Responsibilities including, but not limited to:

• Manage all aspects of front desk operations including check-in, check-out, room assignments, billing, and guest relations
• Supervise, train, schedule, and develop front desk agents, concierge staff, bell attendants, and valet (as applicable)
• Ensure excellent guest service at every touchpoint and act as the escalation point for guest complaints and service recovery
• Collaborate with Housekeeping, Engineering, Reservations, and Food & Beverage to ensure smooth daily operations and effective room readiness
• Monitor and manage front office supplies, key control, lost and found, and financial reporting (daily cash, deposits, and shift closeouts)
• Maintain knowledge of resort services, amenities, packages, and special events to provide accurate and proactive information to guests
• Ensure compliance with all safety, security, and brand standards, and maintain a professional work environment
• Oversee the coordination of the resort airport shuttle service, including scheduling, communication, and guest pickups/drop-offs
• Work closely with leadership to implement front desk SOPs, guest service training, and cross-departmental collaboration initiatives
• Participate in hiring, performance reviews, and progressive discipline in accordance with HR policies

Qualifications

Preferred Qualifications and Skills:

• Minimum of 3–5 years of front office or hospitality leadership experience, preferably in a luxury resort or hotel setting
• Strong leadership and organizational skills with the ability to manage and motivate a team
• Working knowledge of PMS systems (e.g., OPERA, Maestro, or similar) and Microsoft Office
• Excellent communication, conflict resolution, and problem-solving abilities
• Professional appearance and demeanor, with a genuine passion for hospitality and guest experience
• Ability to work flexible hours including evenings, weekends, and holidays
• Familiarity with transportation coordination, concierge services, and luxury guest service standards is a plus

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