Luxury Front Desk Manager | Guest Experience Leader

CoralTree Hospitality Group; Ivins (UT); On-site; USD 58,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Resort discounts

Employee dining room

Yearly hotel stays

Wellness programs

Job summary

CoralTree Hospitality Group's Black Desert Resort in Utah is seeking a Front Desk Manager to lead the front desk, bell, concierge, and guest services teams with a focus on service excellence and smooth arrivals/departures.

You will oversee scheduling, training, guest relations, and cross-department collaboration, ensuring brand standards, safety, and a remarkable guest experience at a luxury resort in Ivins. This is a full-time onsite role with a competitive salary range.

Qualifications

• Minimum of 3–5 years of front office or hospitality leadership experience.
• Strong leadership and organizational skills to manage and motivate a team.
• Working knowledge of PMS systems (OPERA, Maestro) and Microsoft Office.
• Excellent communication and problem-solving abilities.
• Flexible hours including evenings, weekends, and holidays.

Responsibilities

• Manage all front desk operations including check-in/check-out, room assignments, billing, and guest relations.
• Supervise, train, schedule, and develop front desk staff, concierge, bell attendants, and valet as applicable.
• Ensure excellent guest service at every touchpoint and handle guest complaints and service recovery.
• Collaborate with Housekeeping, Engineering, Reservations, and Food & Beverage for smooth daily operations.
• Monitor front office supplies, key control, lost and found, and daily financial reporting.
• Maintain knowledge of resort services, amenities, packages, and events to provide accurate information.
• Ensure compliance with safety, security, and brand standards and maintain a professional work environment.
• Coordinate airport shuttle service including scheduling and guest transport.
• Implement front desk SOPs and guest service training with leadership; support cross-department collaboration.
• Participate in hiring, performance reviews, and HR policy adherence.

Skills

Front desk leadership

PMS systems

MS Office

Guest relations

Staff training

Tools

OPERA

Maestro

Job description

CoralTree Hospitality Group's Black Desert Resort in Utah is seeking a Front Desk Manager to lead the front desk, bell, concierge, and guest services teams with a focus on service excellence and smooth arrivals/departures.

You will oversee scheduling, training, guest relations, and cross-department collaboration, ensuring brand standards, safety, and a remarkable guest experience at a luxury resort in Ivins. This is a full-time onsite role with a competitive salary range.