Luxury Concierge: Guest Experience & Reservations

Troon; Scottsdale (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) Employer Match

Paid Time Off

Job summary

The Rocks in Scottsdale, AZ is seeking a full-time Concierge to greet owners and guests, provide information, and coordinate activities and reservations. You will collaborate with vendors, assist with dining, tee times, spa bookings, transport, and special arrangements, while maintaining high service standards in a luxury setting.

The ideal candidate has at least one year of related experience, excels in a team environment, and speaks clearly with strong organizational skills.

Qualifications

• Minimum of one-year related experience or training.
• Previous concierge and/or event planning experience preferred.
• Excel in a team-oriented work environment.
• Exceptional organizational and administrative skills; detail oriented & multitask.

Responsibilities

• Meet and greet owners and guests in a pleasant, courteous and professional manner.
• Assist with inquiries, directions and information sources for the area.
• Coordinate pre-arrival arrangements and itineraries of activities.
• Assist with dining reservations, tee times, spa appointments and transportation.
• Create and coordinate events, functions and BEOs for pre-arrival needs.
• Post charges to owner/guest accounts and assist with departures.
• Maintain relationships with vendors and assist with club communications as needed.

Skills

Customer service

Teamwork

Organization & multitasking

Communication skills

Calm under pressure

Tools

Microsoft Office

Excel

Job description

The Rocks in Scottsdale, AZ is seeking a full-time Concierge to greet owners and guests, provide information, and coordinate activities and reservations. You will collaborate with vendors, assist with dining, tee times, spa bookings, transport, and special arrangements, while maintaining high service standards in a luxury setting.

The ideal candidate has at least one year of related experience, excels in a team environment, and speaks clearly with strong organizational skills.