Spa Concierge: Guest Experience & Reservations

Boulders Resort & Spa Scottsdale, Curio Collection by Hilton; Scottsdale (AZ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Employee rates

Discounts on food and beverage

Room to grow and develop

Equal opportunity employer

Job summary

The Boulders Resort & Spa Scottsdale, Curio Collection by Hilton is seeking a Guest Relations associate to deliver exceptional hospitality at the spa and front desk. You will greet guests, manage reservations, and support wellness journey experiences with warmth and professionalism.

Responsibilities include active listening, answering inquiries with discretion, promoting spa services, handling payments, and ensuring accessibility support in line with our standards of care.

Qualifications

• Previous guest services or spa front desk experience.
• Excellent communication and listening skills.
• Ability to handle payments accurately.
• Comfort with assisting guests with disabilities.

Responsibilities

• Greet guests warmly by name when possible and bid farewell at departure.
• Create personalized reservation experiences and spa bookings.
• Listen actively and respond to guest questions and requests.
• Promote and upsell spa services when appropriate.
• Resolve guest issues promptly and professionally.

Skills

Proactive Guest Service

Team Work

Diversity Relations

Learning

Computer Skills

Tools

Book4Tiime reservations

Job description

The Boulders Resort & Spa Scottsdale, Curio Collection by Hilton is seeking a Guest Relations associate to deliver exceptional hospitality at the spa and front desk. You will greet guests, manage reservations, and support wellness journey experiences with warmth and professionalism.

Responsibilities include active listening, answering inquiries with discretion, promoting spa services, handling payments, and ensuring accessibility support in line with our standards of care.