Concierge

Troon; Scottsdale (AZ); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Healthcare Benefits

401(k) Employer Match

Paid Time Off

Job summary

The Rocks in Scottsdale, AZ is seeking a full-time Concierge to greet owners and guests, provide information, and coordinate activities and reservations. You will collaborate with vendors, assist with dining, tee times, spa bookings, transport, and special arrangements, while maintaining high service standards in a luxury setting.

The ideal candidate has at least one year of related experience, excels in a team environment, and speaks clearly with strong organizational skills.

Qualifications

• Minimum of one-year related experience or training.
• Previous concierge and/or event planning experience preferred.
• Excel in a team-oriented work environment.
• Exceptional organizational and administrative skills; detail oriented & multitask.

Responsibilities

• Meet and greet owners and guests in a pleasant, courteous and professional manner.
• Assist with inquiries, directions and information sources for the area.
• Coordinate pre-arrival arrangements and itineraries of activities.
• Assist with dining reservations, tee times, spa appointments and transportation.
• Create and coordinate events, functions and BEOs for pre-arrival needs.
• Post charges to owner/guest accounts and assist with departures.
• Maintain relationships with vendors and assist with club communications as needed.

Skills

Customer service

Teamwork

Organization & multitasking

Communication skills

Calm under pressure

Tools

Microsoft Office

Excel

Job description

The Rocks
26546 N Alma School Pkwy
Suite 200
Scottsdale, AZ 85255, USA

Description

The Rocks, located in Scottsdale, Arizona, is pleased to announce an excellent career opportunity for a Full-Time Concierge! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast‑paced hospitality-focused property organization. As part ofTroon, you’ll contribute to a global leader in golf and community management.

Meets and greets all owners & guests in a pleasant, courteous and professional manner

Assists owners, visitors, & associates with inquiries and directions

Operates as an information source of the area during their stay

Promotes all of the facilities and area attractions as well as provides detailed contact information & directional assistance

Answers all incoming calls to the Concierge desk and main switchboard

Communicates with owners & guests to make all pre-arrival arrangements & plan their itinerary of activities

Establishes and maintains numerous relationships with vendors/suppliers for The Rocks

Assist with dining reservations, tee time bookings, spa appointments, transportation arrangements and activities & excursions as requested.

Assists with any special arrangements for owners & guests

Works with various destination club representatives to provide specialized service in accordance with their various SOP’s.

Serves as liaison between owners/guests with housekeeping needs and maintenance requests.

Create Food & Beverage Function Sheets/BEO’s for pre-arrival hors d’oeuvres, BBQ packs, In-villa dinners and other amenities as requested

Assists Food & Beverage Department with coordination & marketing of clubhouse special events

Performs other duties as required that may include - but not limited to- accurately posting charges to owner/guest house bills; process departure charges to owner/guest account based on established procedures, assists with the reservation process, conducts property/villa tours as needed as well as additional standard operating procedures set forth by various owner/destination clubs.

Consistent and reliable attendance

Qualifications

Minimum of one-year related experience or training. (Previous concierge and/or event planning experience preferred)

Excel in a team-oriented work environment

Exceptional organizational and administrative skills; detail oriented & ability to multitask a must

Ability to communicate verbally & proficient with grammar & spelling Ability to facilitate general inquiries sensibly

Proficiency in Microsoft Office required

Highly focused on providing superior customer service

Comfortable in a Luxury Resort environment

Ability to remain calm & professional in often demanding environment; ability to follow through with all requests, good judgment and strong decision-making skills and abilities

Benefits & Other Compensation

This position includes eligibility for the following benefits, subject to applicable plan terms:

Healthcare Benefits – Medical, Dental, and Vision coverage

Retirement Benefits – 401(k) with employer match (19 years of age and older)

Time Off – Paid time off (PTO) and leaves of absence, in accordance with applicable law and eligibility criteria

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company’s discretion.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

About Troon

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world’s largest professional club management company, that specializes in services in golf, hospitality, and residential communities.With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality.Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous,Troon offers professionals the opportunity to grow and succeed within a globally respected organization.Learn more at www.troon.com .

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.