Luxury Concierge & Front Desk Specialist

Related Management Company; New York (NY); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Health care options

401(k) matching

PTO 19+ days

Tuition reimbursement

Job summary

Related Management Company seeks a Concierge to greet residents and guests, manage deliveries, and maintain a welcoming lobby at Willets Point | Related. You will support leasing tours, events, and move-ins/out, while monitoring access and safety.

Ideal candidates bring hospitality experience, strong communication, and a professional, composed presence. Benefits include comprehensive health plans, retirement options, PTO, and career development.

Qualifications

• Demonstrates a passion for excellent service with a composed, professional attitude.
• 1-3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools like CRM, logging systems, email and Office apps.
• Ability to lift up to 50 lbs and stand for extended periods.
• Fluent in Mandarin is a plus.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and atmosphere.
• Monitor building cameras and logs; follow access procedures.
• Respond calmly to safety or privacy concerns.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings; support package room.
• Manage visitor logs and resident preferences.
• Prepare elevators and common areas for moves; notify Resident Manager.
• Welcome prospective residents and collect contact information.
• Maintain a composed, helpful presence and professional demeanor.
• Offer local tips, help with events, and bulletin boards.
• Follow emergency procedures and escalate issues when needed.

Skills

Excellent service

Hospitality experience

Digital tools

Mobility

Mandarin

Education

High school diploma

Tools

CRM platforms

MS Office

Job description

Related Management Company seeks a Concierge to greet residents and guests, manage deliveries, and maintain a welcoming lobby at Willets Point | Related. You will support leasing tours, events, and move-ins/out, while monitoring access and safety.

Ideal candidates bring hospitality experience, strong communication, and a professional, composed presence. Benefits include comprehensive health plans, retirement options, PTO, and career development.