Resident Concierge: Elevate Front Desk Hospitality

Related Management Company; New York (NY); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Local 32 BJ Benefits

Off Thursday and Friday

Job summary

Related Management Company is seeking a Concierge/Doorperson to deliver polished, warm, and reliable service for residents and guests at a luxury property in New York. You will greet residents, manage deliveries, keep the lobby inviting, and support leasing tours and resident events with a professional front desk presence.

Responsibilities include monitoring cameras, managing access, package/logistics, and ensuring smooth move-ins/outs while maintaining safety and privacy.

Qualifications

• A passion for excellent service and a composed, professional attitude.
• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.)
• Ability to lift to 50 lbs and stand for long periods.
• High school diploma or equivalent

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and overall atmosphere.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings.
• Support the package room and inventory systems.
• Manage visitor logs and help maintain accurate resident preferences.
• Prepare elevators and common areas for scheduled moves.
• Notify the Resident Manager of unscheduled move-ins/outs.
• Ensure smooth transitions with clear communication.
• Welcome prospective residents and alert the leasing team.
• Share branded materials and collect contact information
• Maintain a composed and helpful presence.
• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community
• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction
• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Skills

Hospitality experience

Customer service

Professional attitude

Lifts 50 lbs

Education

High school diploma or equivalent

Tools

CRM platforms

MS Office tools

Job description

Related Management Company is seeking a Concierge/Doorperson to deliver polished, warm, and reliable service for residents and guests at a luxury property in New York. You will greet residents, manage deliveries, keep the lobby inviting, and support leasing tours and resident events with a professional front desk presence.

Responsibilities include monitoring cameras, managing access, package/logistics, and ensuring smooth move-ins/outs while maintaining safety and privacy.