Luxury Front Desk Concierge: Elevate Resident Experience

RELATED; New York (NY); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Local 32 BJ Benefits

Job summary

Related Management Company is seeking a friendly Concierge/Doorperson for its New York properties. You’ll be the first impression for residents and guests, delivering polished, warm service while staying organized and calm in a fast-paced building environment.

This role covers front desk duties, resident and guest assistance, deliveries, event support, security monitoring, and daily teamwork with leasing and building staff.

Qualifications

• 1-3 years in hospitality or luxury properties preferred.
• Comfort with logging systems, CRM platforms, and MS Office.
• Ability to lift up to 50 lbs and stand for long periods.
• High school diploma or equivalent.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with front desk presence.
• Conduct lobby checks for lighting, music, scent, and atmosphere.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.

Skills

Customer service

Professionalism

Hospitality experience

Experience 1-3 years

Education

High school diploma or equivalent

Tools

CRM platforms

MS Office

Job description

Related Management Company is seeking a friendly Concierge/Doorperson for its New York properties. You’ll be the first impression for residents and guests, delivering polished, warm service while staying organized and calm in a fast-paced building environment.

This role covers front desk duties, resident and guest assistance, deliveries, event support, security monitoring, and daily teamwork with leasing and building staff.