Night Concierge: Welcoming Front Desk & Security

RELATED; San Francisco (CA); On-site; USD 46,000 - 62,000; Full time

Benefits offered by this job

Lots of paid time off

Customizable total rewards package

401(k), FSA & HSA options

Mental health resources

Fertility benefits

Volunteer time off

Job summary

Related Management Company is seeking a Concierge to welcome residents and guests, coordinate front desk operations, and support move-ins, tours, and events in a high‑end setting. The role emphasizes a calm, polished demeanor and strong guest service with a willingness to work PM/overnight shifts.

The position requires basic digital tools familiarity, a high school diploma, and the ability to lift up to 50 lbs. A bonus program is tied to performance.

Qualifications

• Strong customer service or hospitality experience.
• Polished communication and a professional, composed demeanor.
• Basic comfort with digital tools (e.g., delivery logs, CRMs).
• Ability to lift up to 50 lbs and remain on your feet for long periods.

Responsibilities

• Greet residents and guests warmly and professionally.
• Announce visitors and manage deliveries with care.
• Keep the lobby area clean, calm, and welcoming.
• Support leasing tours and events with a polished front desk presence.
• Check lobby lighting, scent, music, and overall presentation throughout your shift.
• Monitor building cameras and visitor logs.
• Track vendor and contractor entries and exits.
• Respond calmly and appropriately to safety concerns.
• Receive and log packages using digital systems.
• Help manage package room and amenity reservations.
• Prepare elevators and common areas for scheduled move-ins or move-outs.
• Notify management of unscheduled activity and ensure smooth transitions.
• Welcome prospective residents and provide brochures or contact info.
• Maintain bulletin boards and support community events.

Skills

Customer service

Hospitality

Polished communication

Digital tools

Education

High school diploma or equivalent

Tools

CRMs

Delivery logs

Job description

Related Management Company is seeking a Concierge to welcome residents and guests, coordinate front desk operations, and support move-ins, tours, and events in a high‑end setting. The role emphasizes a calm, polished demeanor and strong guest service with a willingness to work PM/overnight shifts.

The position requires basic digital tools familiarity, a high school diploma, and the ability to lift up to 50 lbs. A bonus program is tied to performance.