Luxury Residential Concierge – Front Desk & Guest Experience

Brown Harris Stevens; New York (NY); On-site; USD 31,763 - 37,368; Full time

Job summary

A luxury residential management company in Manhattan is seeking a professional concierge with 5-7 years of hospitality experience. The role involves greeting residents, tracking packages, and providing exceptional customer service. Ideal candidates should have strong interpersonal skills, attention to detail, and familiarity with Building Link. Compensation ranges from $23.057 to $27.126 per hour, and the company values a positive attitude and reliability.

Qualifications

• 5-7 years of experience in hospitality or customer service.
• Ability to maintain a professional appearance and positive attitude.
• Reliability and strong organizational skills.

Responsibilities

• Meet, greet, and direct residents and guests.
• Track packages and answer calls professionally.
• Maintain communal areas and monitor lobby traffic.

Skills

Customer service skills

Interpersonal skills

Organizational skills

Attention to detail

Professional demeanor

Tools

Building Link

Job description

We seek a friendly and customer service oriented candidate to work at a luxury residential condominium in Manhattan, NYC. Candidate should have at least 5-7 years of exceptional hospitality skills working in the field of residential properties.

Responsibilities

Responsible for meeting, greeting and directing residents and guests. Exceptional customer service. Track packages and dry cleaning items. Answering calls professionally and assists callers with directions or instructions for the building. Maintain a clean work space. Receive and process incoming and outgoing laundry, shipments and/or mail/packages. Monitor lobby traffic and alert residents to arriving guests and deliveries. Keeping the communal areas tidy and providing a security presence on-site. Maintain logbooks for visitors and contractors. Observe monitors for suspicious activities. Keep track of keys when needed. Assist management with request for residents. Must look professional and display a positive attitude. Requirements: Strong interpersonal skills, as this job requires frequent interaction and communication with building residents and guests. Understands customer service. Prior experience working in a customer service industry. Reliable, highly organized, attention to detail, courteous, friendly, professional and amiable. Eager to learn and take on responsibilities.

Requirements

• Day shift concierge.
• Non-union.
• Building Link experience is strongly preferred.
• Must have pertinent experience.
• Building is new construction.
  
  

Compensation: $23.057 - 27.126 per hour.

Benefits

Brown Harris Stevens Residential Management is an equal opportuinty employer.