Luxury Concierge — Front Desk & Resident Services (PT)

WRMC, Inc.; Austin (TX); On-site; USD 29,000 - 32,000; Part time

Job summary

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury Downtown Austin community. You will greet residents, guests, and vendors, manage building access, and be the trusted daily contact with discretion and exceptional service.

Ideal candidates bring strong customer service, hospitality experience, and clear communication. This role requires a high school diploma and flexibility to work Fridays and Saturdays, with a friendly, professional demeanor in a fast-paced

Qualifications

• High school diploma or equivalent required.
• Experience in hospitality, luxury residential, concierge, or customer service preferred.
• Professional, discreet and guest-focused demeanor.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries in BuildingLink.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Communication

Hospitality

Discretion

Multitasking

Education

High school diploma or equivalent

Tools

BuildingLink

Job description

Worth Ross Management Company (WRMC) is seeking a polished Concierge for our luxury Downtown Austin community. You will greet residents, guests, and vendors, manage building access, and be the trusted daily contact with discretion and exceptional service.

Ideal candidates bring strong customer service, hospitality experience, and clear communication. This role requires a high school diploma and flexibility to work Fridays and Saturdays, with a friendly, professional demeanor in a fast-paced