Luxury Concierge: Elevate Resident Experience

Worth Ross Management Company, Inc.; Austin (TX); On-site; USD 42,000 - 58,000; Full time

Job summary

Worth Ross Management Company, Inc. seeks a polished Concierge for our luxury multifamily community in Austin, TX. You will greet residents, guests, and vendors, manage building access, and act as a trusted contact for daily needs while upholding privacy and high service standards.

You will handle building protocols, assist with resident questions, and escalate issues as needed, maintaining a calm, professional demeanor in a fast-paced environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in hospitality, luxury residential, concierge, or customer service preferred.
• Strong customer service and hospitality knowledge for luxury environments.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide warm, professional service to residents, guests, and vendors.
• Manage building access and guest/vendor check-ins.
• Assist residents with questions, requests, and coordination of authorized vendor access.
• Maintain confidentiality and uphold resident privacy at all times.
• Respond effectively to resident concerns and emergency situations, escalating when needed.
• Log daily activity, packages, and deliveries accurately in BuildingLink.
• Contribute ideas to enhance services and improve the resident experience.
• Support resident relations through timely follow-up and issue resolution.

Skills

Customer service

Communication

Attention to detail

Multitasking

Discretion

Education

High school diploma

Tools

BuildingLink

Job description

Worth Ross Management Company, Inc. seeks a polished Concierge for our luxury multifamily community in Austin, TX. You will greet residents, guests, and vendors, manage building access, and act as a trusted contact for daily needs while upholding privacy and high service standards.

You will handle building protocols, assist with resident questions, and escalate issues as needed, maintaining a calm, professional demeanor in a fast-paced environment.