Front Desk Associate

CCMC; Gilbert (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Parental leave

Education assistance

Job summary

CCMC is seeking a Front Desk Associate to warmly welcome residents, guests, and vendors and support daily property operations. The role emphasizes outstanding customer service, problem-solving, and a friendly, professional demeanor in a luxury condominium community.

The ideal candidate will manage fob access, handle calls, schedule service requests, and assist the management team with administrative tasks while contributing to a positive resident experience. Weekend availability is required.

Qualifications

• Excellent verbal and written communication abilities.
• Strong customer service and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Proficiency with Microsoft Office programs and general computer systems.

Responsibilities

• Greet residents, guests, vendors, and visitors in a professional and welcoming manner.
• Assist residents with package retrieval and delivery notifications.
• Manage resident fob access, credentials, and related requests.
• Answer and direct phone calls professionally and efficiently.
• Schedule appointments, meetings, and resident service requests.
• Provide general administrative support to the management team.
• Respond to resident questions and concerns while delivering exceptional customer service.
• Maintain accurate records, logs, and community databases.
• Assist with office organization, filing, correspondence, and special projects.
• Support community events and resident engagement activities when needed.

Skills

Customer service

Communication

multitasking

Organizational skills

Microsoft Office

Job description

We are seeking an energetic, customer-focused Front Desk Associate who takes pride in providing exceptional service and creating a welcoming environment for residents, guests, and vendors. This role is ideal for someone who enjoys helping others, solving problems, and making a positive difference in the community every day.

Position Summary

As the first point of contact for our luxury condominium community, you will play a key role in delivering outstanding customer service while supporting the day-to-day operations of the property. The successful candidate will be friendly, professional, detail-oriented, and committed to providing an exceptional resident experience.

Key Responsibilities

• Greet residents, guests, vendors, and visitors in a professional and welcoming manner
• Assist residents with package retrieval and delivery notifications
• Manage resident fob access, credentials, and related requests
• Answer and direct phone calls professionally and efficiently
• Schedule appointments, meetings, and resident service requests
• Provide general administrative support to the management team
• Respond to resident questions and concerns while delivering exceptional customer service
• Maintain accurate records, logs, and community databases
• Assist with office organization, filing, correspondence, and special projects
• Support community events and resident engagement activities when needed

Qualifications

• Strong customer service and interpersonal skills
• Excellent verbal and written communication abilities
• Professional, friendly, and positive attitude
• Ability to multitask in a fast-paced environment
• Strong organizational and problem-solving skills
• Proficiency with Microsoft Office programs and general computer systems
• Administrative experience preferred
• Reception, hospitality, concierge, or customer service experience is a plus

Highly Desired Skills

• Information Technology (IT) experience or troubleshooting skills
• Strong computer proficiency and ability to learn new software quickly
• Experience with access control systems, resident databases, or property management software
• Technical aptitude and willingness to assist with basic technology-related needs

Weekend availability is required.

What Success Looks Like

The ideal candidate genuinely enjoys interacting with people, anticipates resident needs, communicates effectively, and strives to create a positive experience with every interaction.

WHAT WE OFFER:

• Comprehensive benefits package including medical, dental, and vision
• Wellness program
• Flexible Spending Accounts
• Company-matching 401k contributions
• Paid time off for vacation, holidays, medical, and volunteering
• Paid parental leave
• Training and educational assistance
• Support programs, including Employee Assistance Program and Calm Health
• Optional benefits including short- and long-term disability, life insurance, and pet insurance
• Most importantly, a caring team who is dedicated to your success!