Luxury Concierge & Front Desk Lead

Related Management Company; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Paid time off

401(k) matching

Employee discounts

Medical, dental, vision options

Job summary

Related Management Company is seeking a courteous Concierge for The Avery in San Francisco. You will greet residents and guests, manage deliveries, keep the lobby welcoming, and support leasing tours with a professional front desk presence.

Responsibilities include lobby checks, security and access control, package management, move-in/move-out support, and resident engagement. A strong service mindset and organizational skills are essential.

Qualifications

• Experience in hospitality, customer service, or luxury properties is a plus.
• High school diploma or equivalent required.
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office).

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Conduct lobby checks for lighting, music, scent, and overall atmosphere.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.
• Log and organize packages and deliveries using digital tools.
• Manage visitor logs and help maintain accurate resident preferences.

Skills

Hospitality

Customer service

Luxury properties

CRM platforms

Logging systems

MS Office

Professional attitude

Education

High school diploma or equivalent

Tools

CRM platforms

Logging systems

MS Office

Job description

Related Management Company is seeking a courteous Concierge for The Avery in San Francisco. You will greet residents and guests, manage deliveries, keep the lobby welcoming, and support leasing tours with a professional front desk presence.

Responsibilities include lobby checks, security and access control, package management, move-in/move-out support, and resident engagement. A strong service mindset and organizational skills are essential.