Luxury Concierge & Guest Services Pro

RELATED; San Francisco (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Related Management Company is seeking a Concierge for The Avery in San Francisco. You will be the first impression for residents and guests, delivering polished, warm, reliable service in a luxury property.

The role features Thursday to Monday shifts, 3pm-11:30pm, with Tuesdays and Wednesdays off. Anticipated base hourly range is $25.00-$27.00, with discretionary bonuses and a full benefits package. Join a team focused on exceptional guest experiences.

Qualifications

• Minimum 1–3 years in hospitality, customer service, or luxury properties.
• Ability to lift up to 50 lbs and stand for long periods.
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office).
• High school diploma or equivalent.

Responsibilities

• Greet residents and guests with professionalism and warmth
• Announce visitors and manage deliveries with care
• Keep the lobby calm, clean, and inviting
• Support leasing tours and resident events with a polished front desk presence
• Conduct lobby checks for lighting, music, scent, and overall atmosphere
• Monitor building camera systems and logs
• Track vendor and contractor activity and follow access procedures
• Respond to safety or privacy concerns calmly and appropriately
• Log and organize packages and deliveries using digital tools
• Track service requests and amenity bookings
• Support the package room and inventory systems
• Manage visitor logs and help maintain accurate resident preferences
• Prepare elevators and common areas for scheduled moves
• Notify the Resident Manager of unscheduled move-ins/outs
• Ensure smooth transitions with clear communication
• Welcome prospective residents and alert the leasing team
• Share branded materials and collect contact information
• Maintain a composed and helpful presence
• Offer local tips, help with events, and maintain bulletin boards
• Remember and act on resident preferences to personalize service
• Be a trusted connector in the community
• Follow all emergency procedures and stay calm under pressure
• Step in to solve service issues when possible, and elevate as needed
• Follow up with residents to ensure satisfaction
• Keep the front desk clean and organized
• Join daily huddles and team updates
• Model professionalism and emotional intelligence
• Take on special assignments when asked

Skills

Front desk hospitality

Customer service

Professional communication

Organization

Teamwork

Education

High school diploma or equivalent

Tools

CRM platforms

MS Office tools

Logging systems

Emails

Job description

Related Management Company is seeking a Concierge for The Avery in San Francisco. You will be the first impression for residents and guests, delivering polished, warm, reliable service in a luxury property.

The role features Thursday to Monday shifts, 3pm-11:30pm, with Tuesdays and Wednesdays off. Anticipated base hourly range is $25.00-$27.00, with discretionary bonuses and a full benefits package. Join a team focused on exceptional guest experiences.