Luxury Concierge: Elevate Resident Experience

bushburgpropertiesinc; Urbandale (IA); On-site; USD 28,000 - 36,000; Full time

Job summary

Bushburg Properties Inc. is seeking a full-time doorman/concierge to greet residents and guests, monitor lobby activity, and maintain security in Urbandale, IA. The role involves assisting residents with packages, providing local area information, and coordinating with maintenance staff as needed.

This position requires strong communication, a customer-first mindset, and the ability to work flexible hours, including weekends and holidays. Proficiency with building management software is a plus.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.
• Proficiency with building management software such as Building Link/ManageCo and Keylink.

Responsibilities

• Greet residents and guests with a warm and friendly demeanor.
• Monitor lobby traffic and alert residents to arriving guests and deliveries.
• Monitor and control access to the building, ensuring the safety of all occupants.
• Assist residents with packages, deliveries, and other requests.
• Provide information about the building and local area, including recommendations for dining, entertainment, and services.
• Handle maintenance requests and coordinate with maintenance staff as needed.
• Maintain a clean and organized lobby, entrance area, and work area.
• Respond to emergencies and follow established protocols.
• Answering calls professionally and assist callers with directions or instructions for the building.
• Keep the communal areas tidy and provide a security presence on-site.
• Maintain logbooks for visitors and contractors.
• Observe monitors for suspicious activities.
• Keep track of keys when needed.
• Assist management with requests for residents

Skills

Customer service

Communication

Security awareness

Problem solving

Education

High School Diploma or equivalent

Hospitality training (optional)

Tools

Building Link/ManageCo

Keylink system

Job description

Bushburg Properties Inc. is seeking a full-time doorman/concierge to greet residents and guests, monitor lobby activity, and maintain security in Urbandale, IA. The role involves assisting residents with packages, providing local area information, and coordinating with maintenance staff as needed.

This position requires strong communication, a customer-first mindset, and the ability to work flexible hours, including weekends and holidays. Proficiency with building management software is a plus.