Luxury Concierge: Front Desk & Resident Experience Lead

RELATED; New York (NY); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Paid time off

Tuition reimbursement

Career development

Volunteer days

Job summary

Related Management Company (RMC) is seeking a Concierge to welcome residents and guests, manage deliveries, and keep the lobby inviting. You will assist with leasing tours, events, and brand engagement while maintaining safety and professional standards.

The role emphasizes exceptional service, organization, and teamwork, with responsibilities spanning security, package management, move-in/move-out support, and resident communication. Equal opportunity employer.

Qualifications

• Experience 1-3 years in hospitality, customer service, or luxury properties is a plus.
• Comfort using basic digital tools (logging systems, CRM platforms, Emails, MS Office tools etc.).
• Ability to lift to 50 lbs and stand for long periods.
• High school diploma or equivalent.
• Fluent in Mandarin a plus.

Responsibilities

• Greet residents and guests with professionalism and warmth.
• Announce visitors and manage deliveries with care.
• Keep the lobby calm, clean, and inviting.
• Support leasing tours and resident events with a polished front desk presence.
• Monitor building camera systems and logs.
• Track vendor and contractor activity and follow access procedures.
• Respond to safety or privacy concerns calmly and appropriately.
• Log and organize packages and deliveries using digital tools.
• Track service requests and amenity bookings.
• Prepare elevators and common areas for scheduled moves.
• Notify the Resident Manager of unscheduled move-ins/outs.
• Welcome prospective residents and alert the leasing team.
• Maintain a composed and helpful presence.
• Offer local tips, help with events, and maintain bulletin boards.
• Be a trusted connector in the community.
• Follow all emergency procedures and stay calm under pressure.

Skills

Customer service

Hospitality

CRM

MS Office

Education

High school diploma or equivalent

Tools

CRM platforms

Email tools

MS Office

Job description

Related Management Company (RMC) is seeking a Concierge to welcome residents and guests, manage deliveries, and keep the lobby inviting. You will assist with leasing tours, events, and brand engagement while maintaining safety and professional standards.

The role emphasizes exceptional service, organization, and teamwork, with responsibilities spanning security, package management, move-in/move-out support, and resident communication. Equal opportunity employer.