Luxury Concierge: Elevate Client Experience & Flow

Polacheck's Jewelers; Calabasas (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

Polacheck's Jewelers in Calabasas, California, seeks a Concierge to elevate the boutique experience with warm hospitality from arrival to departure. This support role complements the leadership and sales teams, creating an elevated environment that mirrors the brand's standards.

The Concierge warmly greets clients, manages floor flow, coordinates appointments, offers refreshments, and supports events, ensuring every guest feels cared for and valued during every visit.

Qualifications

• Experience in luxury retail or high-end hospitality is highly desirable.
• Excellent interpersonal skills and the ability to make clients feel welcome.
• Strong client-centric service mindset and anticipates needs.

Responsibilities

• Greet clients warmly on arrival and set a tone of luxury hospitality.
• Manage floor flow and guide clients to the right advisor.
• Schedule and coordinate client appointments and maintain boutique calendar.
• Offer beverages and refreshments to enhance the client experience.
• Coordinate team lunches and breaks to ensure floor coverage.
• Assist with boutique events, private viewings and VIP gatherings.
• Build warm relationships with returning clients for personal visits.
• Gather client feedback and share insights with leadership.

Skills

Luxury retail experience

Hospitality excellence

Interpersonal communication

Client-centric mindset

Attention to detail

Composure & grace

Job description

Polacheck's Jewelers in Calabasas, California, seeks a Concierge to elevate the boutique experience with warm hospitality from arrival to departure. This support role complements the leadership and sales teams, creating an elevated environment that mirrors the brand's standards.

The Concierge warmly greets clients, manages floor flow, coordinates appointments, offers refreshments, and supports events, ensuring every guest feels cared for and valued during every visit.