Luxury Jewelry Service Concierge & Client Relations

CJ Charles Jewelers; San Diego (CA); On-site; USD 45,000 - 55,000; Full time

Job summary

A luxury jewelry retailer in San Diego is seeking a Service Coordinator to enhance customer satisfaction through service excellence and relationship management. Key responsibilities include achieving service targets, maintaining client relationships, and ensuring compliance with operational policies. The ideal candidate possesses 2-5 years of luxury retail experience, strong customer service skills, and proficiency in computer applications. This role requires a detail-oriented individual who can multitask effectively while upholding company standards.

Qualifications

• 2 to 5 years of experience in luxury retail or hospitality.
• General knowledge of jewelry and watches.
• Ability to work in a fast-paced environment.

Responsibilities

• Achieve monthly service targets and provide excellent customer service.
• Cultivate client relationships and resolve issues.
• Ensure compliance with security and operational policies.

Skills

Customer Service expertise

Interpersonal skills

Attention to detail

Communication skills

Computer skills

Tools

MS Office

Job description

A luxury jewelry retailer in San Diego is seeking a Service Coordinator to enhance customer satisfaction through service excellence and relationship management. Key responsibilities include achieving service targets, maintaining client relationships, and ensuring compliance with operational policies. The ideal candidate possesses 2-5 years of luxury retail experience, strong customer service skills, and proficiency in computer applications. This role requires a detail-oriented individual who can multitask effectively while upholding company standards.