Receptionist

Polacheck's Jewelers; Calabasas (CA); On-site; USD 42,000 - 54,000; Full time

Job summary

Polacheck's Jewelers Calabasas is seeking an exceptional Office Administrator and Receptionist to embody luxury client experience from the first impression. This full-time role serves as the face and voice of the boutique, handling service intake, client communications, and front-of-house operations.

You will manage service intake for watches and jewelry, coordinate delivery of completed work, and support a premium environment with professional polish and attention to detail.

Qualifications

• Experience in luxury retail, hospitality, or client-facing service is preferred.
• Excellent verbal communication and calmly handling pressure.
• Strong organizational skills and attention to detail.
• Ability to work independently and as part of a team in an on-site setting.

Responsibilities

• Answer and manage all incoming calls with warmth and professionalism.
• Document client information, item details, and service needs for watch and jewelry requests.
• Coordinate delivery of completed services to clients.
• Serve as primary contact for service inquiries, updates, and follow-ups.
• De-escalate client concerns with empathy and a solutions-oriented approach.
• Maintain a luxury-standard reception area and front-of-house operations.
• Support the Office Manager with administrative tasks as needed.
• Identify needs and take initiative without prompting.

Skills

Luxury retail

Client-facing service

Excellent organization

Strong communication

De-escalation

Multitasking

On-site presence

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Polacheck's Jewelers, established in 1921, is a fourth-generation family-owned and operated business renowned for its exceptional service and fine jewelry. As an authorized dealer of luxury brands like Rolex and Patek Philippe, the company has built a reputation for excellence and trustworthiness. Located in Calabasas, CA, Polacheck's Jewelers is dedicated to providing an exceptional experience for customers seeking timeless, high-quality pieces. The company values tradition and professionalism, making it a premier destination for discerning clients.

Polacheck's Jewelers — Calabasas is looking for an exceptional Office Administrator and Receptionist to join our team. This is a full-time role for someone who leads with warmth, thinks on their feet, and understands what it means to represent a true luxury experience from the very first impression.

We are a fine jewelry and timepiece boutique that holds itself to a high standard — in the way we present our product, the way we care for our clients, and the way we show up as a team. The right person for this role will carry that same standard into every interaction.

About the Role

This position serves as the face and voice of Polacheck's Jewelers Calabasas. You will be the first point of contact for clients — in person and over the phone — and you will play a critical role in the service and repair intake and delivery process for both watches and jewelry. You will report directly to the Office Manager.

Responsibilities

• Answer and manage all incoming phone calls with professionalism, warmth, and a luxury-level client experience
• Intake watch and jewelry service requests — accurately documenting client information, item details, and service needs
• Coordinate and communicate the delivery of completed watch and jewelry service to clients
• Serve as the primary point of contact for service-related client inquiries, updates, and follow-up
• De-escalate client concerns and complaints with composure, empathy, and a solutions-oriented approach
• Manage front-of-house operations, ensuring the reception area reflects the standards of a luxury environment at all times
• Support the Office Manager and broader team with administrative tasks as needed
• Take initiative to identify needs and act on them without being asked

What We Are Looking For

• Prior experience in a luxury retail, hospitality, or client-facing service environment preferred
• Exceptional verbal communication skills — you are calm, clear, and gracious under pressure
• A natural ability to de-escalate difficult situations and turn a negative client experience into a positive one
• Highly organized with strong attention to detail
• A self-starter who takes ownership of their role and doesn't wait to be told what needs to be done
• Genuine appreciation for fine jewelry and timepieces is a plus
• Professional appearance and demeanor consistent with a luxury brand environment

This is an opportunity to be part of a team that is building something special. If you take pride in the way you represent yourself and the people you work for — we want to hear from you.

Qualifications

• Proficiency in Administrative Assistance and Office Administration tasks
• Experience handling and maintaining Office Equipment
• Strong Communication and Customer Service abilities
• Excellent organization and multitasking skills
• Ability to work independently as well as collaboratively in an on-site setting
• Proficiency in relevant office software (e.g., Microsoft Office Suite)
• High school diploma or equivalent; additional certifications or education in office management is a plus