Luxury Client Experience Concierge

CD Peacock 1837 Inc; Oak Brook (IL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Employee discounts

Growth opportunities

Job summary

CD Peacock is seeking a Client Experience Ambassador for the Mansion in Oak Brook. You will warmly greet clients, coordinate arrivals, confirm appointments, and ensure a seamless, welcoming environment that reflects CD Peacock's luxury standards.

The role involves managing client flow, assisting with hospitality touches, and supporting store events with discretion and professionalism. Ideal candidates bring hospitality or luxury retail experience, exceptional communication, and the ability to

Qualifications

• Experience in hospitality, luxury retail, concierge, reception, or high-touch client service.
• Warm, polished and approachable presence with strong verbal communication.
• Ability to coordinate arrivals, calls and priorities in a fast-paced environment.

Responsibilities

• Greet clients and guests; understand visit purpose without pressuring.
• Manage arrival flow; confirm appointments and notify Sales Professionals.
• Communicate wait times and coordinate support as needed.
• Offer refreshments, seating, directions, and hospitality touches.
• Answer calls professionally and route to the right team member.

Skills

Hospitality experience

Client service experience

Strong communication

Ability to learn new tools

CRM systems

Client-management systems

Tools

CRM systems

Appointment management systems

Job description

CD Peacock is seeking a Client Experience Ambassador for the Mansion in Oak Brook. You will warmly greet clients, coordinate arrivals, confirm appointments, and ensure a seamless, welcoming environment that reflects CD Peacock's luxury standards.

The role involves managing client flow, assisting with hospitality touches, and supporting store events with discretion and professionalism. Ideal candidates bring hospitality or luxury retail experience, exceptional communication, and the ability to