Luxury Concierge: Create Bespoke Guest Experiences

The Jefferson Hotel; Richmond (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee meals

Complimentary parking

Uniforms

Career growth opportunities

Job summary

The Jefferson Hotel in Richmond, VA is seeking a Concierge to welcome guests with warmth and personalized service, coordinating reservations for restaurants, entertainment, transportation, tours, spa appointments, and special guest experiences.

You will maintain an organized Concierge Desk, stay informed on hotel amenities and local attractions, and collaborate with Front Desk, Bell Services, and other departments to ensure seamless guest experiences.

Qualifications

• Availability to work any day, including weekends/holidays, with shifts 7:00 AM–11:00 PM.
• Virginia driver’s license with clean driving record required.
• Previous concierge, guest services, front desk, or luxury hospitality experience preferred.
• Excellent verbal and written communication skills with a professional demeanor and phone etiquette.
• Strong knowledge of Richmond restaurants, attractions, transportation, and events or ability to develop expertise quickly.
• Highly organized with attention to detail and ability to multitask while handling multiple guest requests.

Responsibilities

• Welcome guests with warmth, professionalism, and personalized service.
• Provide recommendations and coordinate reservations for restaurants, entertainment, transportation, tours, spa appointments, floral arrangements, and other guest experiences.
• Research unique guest requests and develop thoughtful, customized solutions that exceed expectations.
• Respond promptly to guest inquiries, ensuring follow-through and timely resolution of requests.
• Maintain comprehensive knowledge of hotel accommodations, dining outlets, amenities, events, and services.
• Build and maintain relationships with local businesses, attractions, and hospitality partners to enhance guest recommendations.
• Coordinate with Front Desk, Bell Services, Valet, Housekeeping, Engineering, Room Service, and other departments to ensure seamless guest experiences.
• Answer incoming calls, assist with guest inquiries, support reservations, and provide PBX coverage; assist with luggage storage during peak periods.
• Maintain an organized Concierge Desk with current brochures, maps, and promotional materials.
• Accurately document guest preferences and requests while maintaining confidentiality and professionalism.
• Collaborate with Guest Services to anticipate guest needs and ensure exceptional service throughout the hotel.

Skills

Availability

Licensing

Experience

Communication

Local Knowledge

Service Excellence

Tools

Microsoft Office

Hotel PMS

Job description

The Jefferson Hotel in Richmond, VA is seeking a Concierge to welcome guests with warmth and personalized service, coordinating reservations for restaurants, entertainment, transportation, tours, spa appointments, and special guest experiences.

You will maintain an organized Concierge Desk, stay informed on hotel amenities and local attractions, and collaborate with Front Desk, Bell Services, and other departments to ensure seamless guest experiences.