Concierge

The Jefferson Hotel; Richmond (VA); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Employee meals

Complimentary parking

Uniforms

Career growth opportunities

Job summary

The Jefferson Hotel in Richmond, VA is seeking a Concierge to welcome guests with warmth and personalized service, coordinating reservations for restaurants, entertainment, transportation, tours, spa appointments, and special guest experiences.

You will maintain an organized Concierge Desk, stay informed on hotel amenities and local attractions, and collaborate with Front Desk, Bell Services, and other departments to ensure seamless guest experiences.

Qualifications

• Availability to work any day, including weekends/holidays, with shifts 7:00 AM–11:00 PM.
• Virginia driver’s license with clean driving record required.
• Previous concierge, guest services, front desk, or luxury hospitality experience preferred.
• Excellent verbal and written communication skills with a professional demeanor and phone etiquette.
• Strong knowledge of Richmond restaurants, attractions, transportation, and events or ability to develop expertise quickly.
• Highly organized with attention to detail and ability to multitask while handling multiple guest requests.

Responsibilities

• Welcome guests with warmth, professionalism, and personalized service.
• Provide recommendations and coordinate reservations for restaurants, entertainment, transportation, tours, spa appointments, floral arrangements, and other guest experiences.
• Research unique guest requests and develop thoughtful, customized solutions that exceed expectations.
• Respond promptly to guest inquiries, ensuring follow-through and timely resolution of requests.
• Maintain comprehensive knowledge of hotel accommodations, dining outlets, amenities, events, and services.
• Build and maintain relationships with local businesses, attractions, and hospitality partners to enhance guest recommendations.
• Coordinate with Front Desk, Bell Services, Valet, Housekeeping, Engineering, Room Service, and other departments to ensure seamless guest experiences.
• Answer incoming calls, assist with guest inquiries, support reservations, and provide PBX coverage; assist with luggage storage during peak periods.
• Maintain an organized Concierge Desk with current brochures, maps, and promotional materials.
• Accurately document guest preferences and requests while maintaining confidentiality and professionalism.
• Collaborate with Guest Services to anticipate guest needs and ensure exceptional service throughout the hotel.

Skills

Availability

Licensing

Experience

Communication

Local Knowledge

Service Excellence

Tools

Microsoft Office

Hotel PMS

Job description

Job Details

Job Location: The Jefferson Hotel - RICHMOND, VA 23220

Position Type: Full-Time/Part-Time

Salary Range: $14.50 - $16.50 Hourly

Job Shift: Any

Job Category: Concierge

Key Requirements

• Availability: Must have open availability to work any day of the week, including weekends and holidays, with shifts scheduled between 7:00 AM and 11:00 PM.
• Licensing: Valid Virginia driver's license with a clean driving record required.
• Experience: Previous concierge, guest services, front desk, or luxury hospitality experience preferred.
• Communication: Exceptional verbal and written communication skills with a polished, professional demeanor and excellent phone etiquette.
• Local Knowledge: Strong knowledge of Richmond's restaurants, attractions, entertainment, transportation, and events, or the ability to quickly develop expert-level familiarity.
• Service Excellence: Highly organized with exceptional attention to detail, follow-through, and the ability to multitask while managing multiple guest requests.

Duties & Responsibilities

• Welcome guests with warmth, professionalism, and personalized service.
• Provide recommendations and coordinate reservations for restaurants, entertainment, transportation, tours, spa appointments, floral arrangements, and other guest experiences.
• Research unique guest requests and develop thoughtful, customized solutions that exceed expectations.
• Respond promptly to guest inquiries, ensuring consistent follow-through and timely resolution of requests.
• Maintain comprehensive knowledge of hotel accommodations, dining outlets, amenities, events, and services.
• Build and maintain relationships with local businesses, attractions, and hospitality partners to enhance guest recommendations.
• Coordinate with Front Desk, Bell Services, Valet, Housekeeping, Engineering, Room Service, and other hotel departments to ensure seamless guest experiences.
• Answer incoming calls, assist with guest inquiries, support reservations, and provide PBX coverage as needed.Assist with luggage storage and other Guest Services responsibilities during peak business periods.
• Maintain an organized, well-stocked Concierge Desk with current brochures, maps, and promotional materials.
• Accurately document guest preferences and requests while maintaining confidentiality and professionalism.
• Collaborate with the Guest Services team to anticipate guest needs and ensure exceptional service throughout the hotel.

Qualifications

• Previous experience in luxury hospitality, concierge services, guest relations, or customer service preferred.
• Excellent organizational, research, and problem-solving abilities.
• Ability to multitask and remain composed in a fast-paced environment.
• Proficiency with Microsoft Office and hotel property management systems preferred.
• Ability to stand and walk for extended periods and occasionally assist with luggage.

Traits of a Successful Candidate

• Polished, professional, and guest-focused.
• Exceptional communicator with outstanding people skills
• Resourceful, proactive, and solution-oriented
• Highly organized with excellent attention to detail and follow-through
• Strong multitasker who remains calm under pressure
• Team-oriented and collaborative across departments
• Passionate about creating memorable and personalized guest experiences.

Why Work Here

At The Jefferson Hotel, Guest Services is at the heart of creating unforgettable experiences for every guest. As a Concierge, you will have the opportunity to showcase Richmond while delivering personalized luxury service alongside a collaborative and dedicated team. We value professionalism, attention to detail, and genuine hospitality, and provide employee meals, complimentary parking, uniforms, and opportunities for career growth within one of Richmond's most iconic luxury hotels.