Front Desk & Hotel Operator — Guest Services Pro

Paycom - ATS; Richmond, Northern (VA, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee meals

Parking

Uniforms provided

Job summary

The Jefferson Hotel in Richmond, VA is seeking a Guest Services Agent for our Front Office team. The role greets guests, assists with check-in/out, reservations, and information requests, ensuring a seamless arrival and stay.

The successful candidate will have strong communication, basic Microsoft Office and multi-line phone experience, and the ability to work weekends or holidays on any shift between 7:00am and 11:00pm. Professionalism and teamwork are essential.

Qualifications

• Customer service experience required.
• Ability to work weekends and holidays.
• Strong verbal and written communication skills.
• Proficiency with multi-line phone systems and basic software.

Responsibilities

• Greet guests warmly and handle check-in/check-out efficiently.
• Assist guests with reservations, dining bookings, and requests.
• Process payments, post charges accurately, and maintain records.
• Serve as Hotel Operator during shifts, routing calls clearly.

Skills

Customer service

Front desk

Reservations

Microsoft Office

Phone etiquette

Tools

Hotel reservation systems

Multi-line phone system

Job description

The Jefferson Hotel in Richmond, VA is seeking a Guest Services Agent for our Front Office team. The role greets guests, assists with check-in/out, reservations, and information requests, ensuring a seamless arrival and stay.

The successful candidate will have strong communication, basic Microsoft Office and multi-line phone experience, and the ability to work weekends or holidays on any shift between 7:00am and 11:00pm. Professionalism and teamwork are essential.