Guest Service Agent

Paycom - ATS; Richmond, Northern (VA, KY); Hybrid; USD 21,000 - 23,000; Full time

Benefits offered by this job

Employee meals

Parking

Uniforms provided

Job summary

The Jefferson Hotel in Richmond, VA is seeking a Guest Services Agent for our Front Office team. The role greets guests, assists with check-in/out, reservations, and information requests, ensuring a seamless arrival and stay.

The successful candidate will have strong communication, basic Microsoft Office and multi-line phone experience, and the ability to work weekends or holidays on any shift between 7:00am and 11:00pm. Professionalism and teamwork are essential.

Qualifications

• Customer service experience required.
• Ability to work weekends and holidays.
• Strong verbal and written communication skills.
• Proficiency with multi-line phone systems and basic software.

Responsibilities

• Greet guests warmly and handle check-in/check-out efficiently.
• Assist guests with reservations, dining bookings, and requests.
• Process payments, post charges accurately, and maintain records.
• Serve as Hotel Operator during shifts, routing calls clearly.

Skills

Customer service

Front desk

Reservations

Microsoft Office

Phone etiquette

Tools

Hotel reservation systems

Multi-line phone system

Job description

# Guest Service AgentThe Jefferson Hotel - RICHMOND, VA 23220## OverviewSalary Range$15.00 - $17.00Position TypeFull TimeJob ShiftAnyCategoryFront Desk## DescriptionThe Jefferson Hotel, a renowned Five Diamond property in Richmond, VA, is seeking a reliable and guest-focused **Guest Services Agent** to join our Front Office team. This full-time position plays a key role in creating an exceptional guest experience through professionalism, attentiveness, and service excellence.Candidates must be fully flexible and available to work **any day of the week**, including **weekends and holidays**, on **any shift between 7:00am – 11:00pm**.**Key Requirements*** **Availability:** Must be available to work full-time on any day of the week, including weekends and holidays, and on any shift ranging between 7:00am – 11:00pm.* **Customer Service Experience:** Prior experience in a guest service or hospitality role required.* **Computer & Phone Skills:** Strong computer literacy and telephone etiquette. Must be comfortable with multi-line phone systems and capable of promoting hotel services.* **Experience:** Prior Front Desk or Reservations experience preferred but not required.* **Communication:** Excellent verbal and written communication skills.* **Professionalism:** Must be reliable, professional, and able to work both independently and as part of a team.**Basic Functions & Scope** The Front Desk Agent serves as the first point of contact for guests and is responsible for delivering seamless arrival, stay, and departure experiences. This position also includes responsibilities as a **Hotel Operator**, answering calls through the hotel’s main line.**Duties & Responsibilities*** Greet guests in a warm and professional manner and ensure all check-in and check-out procedures are executed efficiently.* Assist guests with room reservations, dining reservations, and general information requests.* Manage payment processing, billing accuracy, and posting charges appropriately.* Serve as a Hotel Operator during designated shifts, routing calls and taking messages with clarity and professionalism.* Ensure effective communication with other departments to meet guest needs and resolve issues.* Maintain accurate records and complete daily reports as required.* Handle guest concerns with urgency and empathy, ensuring satisfaction.* Maintain a clean and organized front desk and lobby area.* Perform additional duties as assigned by Front Office leadership.**Qualifications*** Strong attention to detail and ability to multitask in a fast-paced environment.* Proficiency in hotel reservation systems and Microsoft Office preferred.* Positive attitude and polished appearance.* Ability to stand for extended periods of time.**Why Work Here**At The Jefferson Hotel, you’ll be part of a dedicated team that takes pride in providing gracious, personalized service to every guest. Team members enjoy a supportive and professional work environment with opportunities for growth and development. The culture is centered around respect, teamwork, and service excellence, with employee meals, parking, and uniforms provided.