Luxury Concierge: Craft Unforgettable Guest Experiences

Emploive; New York (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Sick days

Vacation

Holidays

Bereavement pay

Pet bereavement

Personal days

Training & development

Tuition reimbursement

Pet insurance

Complimentary meals

Hotel rates

Discounts

Job summary

Loews Regency New York Hotel on Park Avenue seeks a warm Concierge to deliver personalized guest experiences and anticipate needs, turning stays into memorable moments. You will be the trusted resource for local recommendations and special arrangements, combining property knowledge with proactive service.

You will support guests with dining, theater, travel, and transportation while upholding Loews standards. Previous guest service experience and strong communication are essential.

Qualifications

• High School Diploma or relevant work experience required.
• Minimum of 1 year guest service experience in hotel hospitality preferred.
• Experience with Opera Property Management System preferred.
• Concierge certification preferred.
• Ability to stand and walk for long periods required.

Responsibilities

• Greet guests warmly and professionally, setting the tone for an exceptional stay.
• Provide detailed information about hotel amenities, services, and local attractions.
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences.
• Assist with transportation, childcare, and other special requests.
• Research and provide timely, personalized recommendations to enhance the guest experience.
• Maintain the Concierge desk and lobby area to ensure a welcoming environment.
• Build and maintain resources and contacts to offer up-to-date information on local events and activities.
• Answer guest inquiries and communications in accordance with Loews Hotels standards.
• Conduct hotel tours, showcasing property history and features.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Skills

Hospitality Enthusiast

Proactive Problem Solver

Clear Communicator

Detail-Oriented Multitasker

Adaptable Team Player

Education

High School Diploma

Concierge Certification (preferred)

Tools

Opera System

Job description

Loews Regency New York Hotel on Park Avenue seeks a warm Concierge to deliver personalized guest experiences and anticipate needs, turning stays into memorable moments. You will be the trusted resource for local recommendations and special arrangements, combining property knowledge with proactive service.

You will support guests with dining, theater, travel, and transportation while upholding Loews standards. Previous guest service experience and strong communication are essential.