Hotel Concierge

Loews Hotels & Co; New York (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid time off

Tuition reimbursement

Meal benefits

Job summary

Loews Regency New York Hotel is seeking a warm and engaging Concierge to be the heartbeat of our guest experience on Park Avenue. You will deliver personalized service, anticipate needs, and create unforgettable moments with knowledge of our property and destination.

You’ll combine proactive problem solving with clear communication to exceed guest expectations, while collaborating across departments to ensure a seamless stay for every guest who visits Loews Regency New York Hotel.

Qualifications

• High School Diploma or relevant work experience required.
• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Opera Property Management System (PMS) preferred.
• Concierge Professional certification preferred.
• Ability to stand and walk for long periods of time.

Responsibilities

• Greet guests warmly and professionally, setting the tone for an exceptional stay.
• Provide detailed information about hotel amenities, services, and local attractions.
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences.
• Assist with transportation, childcare, and other special requests.
• Research and provide timely, personalized recommendations to enhance the guest experience.
• Maintain the Concierge desk and lobby area to ensure a welcoming environment.
• Build and maintain resources and contacts for up-to-date local events.

Skills

Guest service

Clear communicator

Multitasking

Teamwork

Education

High School Diploma

Concierge certification (preferred)

Tools

Opera System

Job description

Loews Regency New York Hotel offers careers in a luxury Park Avenue setting on the Upper East Side. Team members support iconic Art Deco style, personalized service and a refined guest experience shaped by more than 60 years of hospitality expertise.

Who We Are:

Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations. Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact. Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits
• 401(k) & company match
• Paid Sick Days, Vacation, and Holidays
• Paid Bereavement
• Paid Pet Bereavement
• Paid Personal Days
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance
• Complimentary meals in Team Member Café while working
• Team Member Hotel Rates
• other discounts
• perks and more

Benefits are subject to eligibility and may vary by position

What We’re Looking For:

A warm and engaging Concierge who will be the heartbeat of our guest experience—delivering personalized service, anticipating needs, and creating unforgettable moments. You’ll be the trusted resource for everything from local recommendations to special arrangements, ensuring every guest feels valued and cared for. In this role, you’ll combine deep knowledge of our property and destination with a proactive, solution-oriented approach that turns ordinary stays into extraordinary experiences.

Who You Are:

• Hospitality Enthusiast: You thrive on creating memorable experiences and take pride in exceeding guest expectations
• Proactive Problem Solver: You anticipate needs before they arise and respond quickly with thoughtful solutions
• Clear Communicator: Your verbal and written communication skills make interactions seamless and professional
• Detail-Oriented Multitasker: You manage multiple requests with grace and precision, ensuring nothing is overlooked
• Adaptable Team Player: You embrace change and work collaboratively across departments to deliver exceptional service
• Veterans and military spouses are encouraged to apply

What You’ll Do:

• Greet guests warmly and professionally, setting the tone for an exceptional stay
• Provide detailed information about hotel amenities, services, and local attractions
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences
• Assist with transportation, childcare, and other special requests
• Research and provide timely, personalized recommendations to enhance the guest experience
• Maintain the Concierge desk and lobby area to ensure a welcoming environment
• Build and maintain resources and contacts to offer up-to-date information on local events and activities
• Answer guest inquiries and communications in accordance with Loews Hotels standards
• Conduct hotel tours, showcasing property history and features
• Regular attendance in conformance with standards
• May be required to work varying schedules to reflect business needs
• Required to attend all mandatory training sessions and meetings
• Perform other duties as assigned

Your Qualifications Include:

• High School Diploma or relevant work experience required
• Minimum of one (1) year guest service experience in hotel hospitality preferred
• Experience with previous Property Management System, preferred Opera System
• Certification for Concierge Professional preferred
• Ability to stand and walk for long periods of time required

Wage range for this position, based on experience, is $30.70 to $38.37.

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart. Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering. Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small.

We welcome you to join us.

Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.