Luxury Concierge: Elevate Every Guest Experience

Loews Hotels & Co; New York (NY); On-site; USD 42,000 - 53,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid time off

Tuition reimbursement

Meal benefits

Job summary

Loews Regency New York Hotel is seeking a warm and engaging Concierge to be the heartbeat of our guest experience on Park Avenue. You will deliver personalized service, anticipate needs, and create unforgettable moments with knowledge of our property and destination.

You’ll combine proactive problem solving with clear communication to exceed guest expectations, while collaborating across departments to ensure a seamless stay for every guest who visits Loews Regency New York Hotel.

Qualifications

• High School Diploma or relevant work experience required.
• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Opera Property Management System (PMS) preferred.
• Concierge Professional certification preferred.
• Ability to stand and walk for long periods of time.

Responsibilities

• Greet guests warmly and professionally, setting the tone for an exceptional stay.
• Provide detailed information about hotel amenities, services, and local attractions.
• Make dining, theater, tour, travel, and other arrangements tailored to guest preferences.
• Assist with transportation, childcare, and other special requests.
• Research and provide timely, personalized recommendations to enhance the guest experience.
• Maintain the Concierge desk and lobby area to ensure a welcoming environment.
• Build and maintain resources and contacts for up-to-date local events.

Skills

Guest service

Clear communicator

Multitasking

Teamwork

Education

High School Diploma

Concierge certification (preferred)

Tools

Opera System

Job description

Loews Regency New York Hotel is seeking a warm and engaging Concierge to be the heartbeat of our guest experience on Park Avenue. You will deliver personalized service, anticipate needs, and create unforgettable moments with knowledge of our property and destination.

You’ll combine proactive problem solving with clear communication to exceed guest expectations, while collaborating across departments to ensure a seamless stay for every guest who visits Loews Regency New York Hotel.