Front Office Lead — Guest Experience

Loews Hotels & Co; New York (NY); On-site; USD 66,000 - 80,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) & company match

Paid personal days

Job summary

Loews Regency New York Hotel seeks an experienced Assistant Front Office Manager to lead the guest services team on Park Avenue, balancing operational precision with a warm, welcoming approach to reflect excellence in service.

You will oversee daily Front Office operations, mentor staff, manage payroll/scheduling, monitor guest feedback, coordinate room allocations with housekeeping, and contribute to training and financial reporting in a fast-paced luxury hotel.

Qualifications

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Property Management System, Opera preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead and mentor team members to maintain high performance, morale, and adherence to service standards.
• Manage payroll processes, including scheduling, timecard edits, and approval of time‑off requests.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits and maintain accurate financial records, including payment processing and performance reporting.

Skills

Guest service leadership

Customer service

Communication

Budgeting

Forecasting

Financial analysis

Education

Bachelor’s Degree or relevant work experience

Tools

Opera PMS

Job description

Loews Regency New York Hotel seeks an experienced Assistant Front Office Manager to lead the guest services team on Park Avenue, balancing operational precision with a warm, welcoming approach to reflect excellence in service.

You will oversee daily Front Office operations, mentor staff, manage payroll/scheduling, monitor guest feedback, coordinate room allocations with housekeeping, and contribute to training and financial reporting in a fast-paced luxury hotel.