Front Office Leader: Guest Experience & Operations

Emploive; New York (NY); In loco; USD 66.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health & wellness benefits

401(k) & company match

Paid sick days, vacation & holidays

Training & development opportunities

Tuition reimbursement

Pet insurance

Complimentary meals in Team Member Caf

Team member hotel rates

Additional discounts & perks

Descrizione del lavoro

Loews Regency New York Hotel in Manhattan seeks an experienced Assistant Front Office Manager to lead the guest services team at the Front Desk, ensuring service excellence and seamless guest experiences.

The role requires a Bachelor’s Degree or relevant experience, 2+ years in hotel guest services, and leadership experience; Opera PMS familiarity is preferred. Excellent communication and a guest-centric approach are essential.

Competenze

• Bachelor’s Degree or relevant work experience required.
• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with a Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Mansioni

• Oversee daily Front Office operations to ensure smooth service delivery.
• Lead and mentor team members to maintain high performance and adherence to service standards.
• Handle payroll processes, scheduling, and time-off approvals.
• Monitor guest feedback and implement strategies to enhance satisfaction and loyalty.
• Coordinate room allocations and collaborate with housekeeping to meet guest preferences.
• Develop and deliver training programs to support team growth and operational excellence.
• Serve as primary point of contact for internal and external inquiries.
• Perform audits and maintain accurate financial records and reporting.
• Partner with leadership on initiatives to promote hotel services and improve efficiency.
• Respond to emergencies with professionalism and guest safety in mind.

Conoscenze

Empathetic Leader

Guest-Centric Professional

Clear Communicator

Solutions-Oriented Thinker

Organized Multitasker

Leadership Experience

Formazione

Bachelor’s Degree or relevant work experience

Strumenti

Opera System

Descrizione del lavoro

Loews Regency New York Hotel in Manhattan seeks an experienced Assistant Front Office Manager to lead the guest services team at the Front Desk, ensuring service excellence and seamless guest experiences.

The role requires a Bachelor’s Degree or relevant experience, 2+ years in hotel guest services, and leadership experience; Opera PMS familiarity is preferred. Excellent communication and a guest-centric approach are essential.