Luxury Concession Manager — Lead Retail Ops & Service

Reiss; Oak Brook (IL); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Up to 80% staff discount

Business wear reimbursement

Employee assistance programs

Competitive pay with bonus

Job summary

Reiss seeks a Concession Manager for our Macy’s concession in Oakbrook, IL. This full-time role leads concession performance, stock, and customer experience, ensuring premium service and successful merchandising.

You’ll recruit, coach and review your team while driving commercial outcomes in a fast-paced luxury retail setting. Competitive pay with bonus and staff discounts are offered, with a focus on operational excellence and visual merchandising.

Qualifications

• Previous retail management experience in a similar size operation.
• A passion for premium or luxury product helps, but we’re open to all retail backgrounds.
• Proven track record of increasing overall business performance.
• Proven track record of delivering exceptional customer service through your team.
• Be highly visual and have excellent commercial product management skills.
• Be able to flex between the customer service, operational, technical and visual elements of the role.
• Be confident working under pressure and thrive in a fast-paced retail environment.
• Be self-motivated, focused and driven to achieve team and individual goals.
• Be a great people manager, able to bring the best out of your team
• Have good written and verbal communication skills

Responsibilities

• Planning the long‑term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service is provided
• Managing stock levels and making key decisions about stock control to minimise loss
• Ensuring that promotions, sales and merchandising instructions are carried out to expected standards
• Taking responsibility for recruitment and retaining talent
• Conducting regular performance reviews and probation reviews

Skills

Retail management

Customer service

Team leadership

Stock control

Visual merchandising

Recruitment

Communication

Job description

Reiss seeks a Concession Manager for our Macy’s concession in Oakbrook, IL. This full-time role leads concession performance, stock, and customer experience, ensuring premium service and successful merchandising.

You’ll recruit, coach and review your team while driving commercial outcomes in a fast-paced luxury retail setting. Competitive pay with bonus and staff discounts are offered, with a focus on operational excellence and visual merchandising.