Luxury Concession Manager - Customer Experience Lead

Reiss Limited; Paramus (NJ); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive pay + bonus

80% staff discount

Wardrobe reimbursement

Employee assistance

Premium healthcare

Career advancement

Additional benefits

Job summary

Reiss Limited in Paramus, NJ, is seeking a Concession Manager for Macy's Garden State Plaza on a full-time permanent basis. You will ensure the concession hits targets with commercial and operational excellence, leading a team to deliver exceptional customer experiences.

The role requires retail management experience, a passion for premium product, and a track record of boosting business performance. We offer a competitive package, staff discounts, and career growth opportunities.

Qualifications

• Retail management experience in a similar size operation.
• Premium or luxury product focus or willingness to work in premium retail.
• Proven track record of increasing overall business performance.
• Proven ability to deliver exceptional customer service through your team.
• Strong visual merchandising and commercial product management skills.
• Ability to flex between customer service, operations, technical and visual aspects.
• Thrives under pressure in a fast-paced retail environment.
• Self-motivated, focused and a strong people manager with good communication.

Responsibilities

• Planning the long-term concession goals
• Managing the overall concession operations and performance
• Leading the concession team to deliver exceptional customer experience by ensuring a personalised and tailored service
• Managing stock levels and stock control to minimise loss
• Ensuring promotions, sales and merchandising instructions are carried out to expected standards
• Recruitment and retaining talent
• Conducting performance reviews and probation reviews

Skills

Retail management

Premium/luxury product

Business performance

Customer service leadership

Visual merchandising

Multi-area management

Under pressure adaptability

People management

Communication skills

Job description

Reiss Limited in Paramus, NJ, is seeking a Concession Manager for Macy's Garden State Plaza on a full-time permanent basis. You will ensure the concession hits targets with commercial and operational excellence, leading a team to deliver exceptional customer experiences.

The role requires retail management experience, a passion for premium product, and a track record of boosting business performance. We offer a competitive package, staff discounts, and career growth opportunities.