Luxury Concession Lead: Sales & Experience

Brobston Group; Costa Mesa (CA); On-site; USD 50,000 - 70,000; Full time

Job summary

Brobston Group in Costa Mesa, CA seeks a leader to head a luxury concession team, overseeing customer and colleague experience while driving sales through relationship selling and strong shop operations. You will coach staff, develop client-books, manage merchandising and logistics, and partner with vendors to deliver exceptional service.

The role requires flexibility in scheduling and the ability to perform physical tasks as needed.

Qualifications

• Associate's degree and 3-5 years of direct or related experience.
• Demonstrated leadership, communication, facilitation, and interpersonal skills.
• Ability to think creatively, strategically, and technically and collaborate across teams.
• Flexibility to work a schedule based on shop and company needs.
• Ability to perform physical duties including standing, walking, reaching, climbing ladders, and lifting or moving up to 25 pounds.

Responsibilities

• Coach and role model customer-focused selling behaviors, and champion selling technology.
• Develop the team in relationship selling, client-book building, and customer outreach.
• Support concession and store priorities while building partnerships with vendor partners.
• Oversee merchandising, floor plans, logistics, visual directives, inventory, shipments, transfers, and stockroom maintenance.

Skills

Leadership

Communication

Interpersonal skills

Strategic thinking

Team collaboration

Education

Associate's degree

Job description

Brobston Group in Costa Mesa, CA seeks a leader to head a luxury concession team, overseeing customer and colleague experience while driving sales through relationship selling and strong shop operations. You will coach staff, develop client-books, manage merchandising and logistics, and partner with vendors to deliver exceptional service.

The role requires flexibility in scheduling and the ability to perform physical tasks as needed.