Luxury Community Director

Kairoi Residential; Salt Lake City (UT); Sur place; USD 85 000 - 110 000; Plein temps

Résumé du poste

Kairoi is seeking a Community Director in Utah to oversee a multifamily community. You will lead a high-performing team, drive financial performance, manage resident relations, and ensure compliance with regulations while maintaining top-quality service and operations.

You will recruit, mentor, and develop staff, manage budgets and NOI, and coordinate marketing and outreach to attract residents. Strong leadership and financial acumen are essential.

Qualifications

• 5-6 years of experience in the multifamily industry or a related hospitality field.
• Proven track record of successfully managing and leading a team of multifamily professionals (at least 2 years).
• Associate's degree, bachelor's degree, or equivalent combination of education and experience.
• Strong understanding of financial management principles and practices.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in relevant software and technology (property management systems, etc.).
• CAM or IREM certifications are highly desirable.
• Must have a valid driver's license with no major infractions in the last 12 months.

Responsabilités

• Recruit, hire, onboard, and train new team members.
• Provide ongoing coaching, mentorship, and development opportunities for team members.
• Conduct annual performance reviews and regular check-ins with individual associates.
• Foster a positive and supportive work environment that encourages team member growth and empowerment.
• Ensure team members follow emergency procedures and comply with local, state, and federal regulations.
• Ensure the team actively practices the "5% Distinction" by providing exceptional customer service to residents.
• Make final decisions on lease agreements and resident applications.
• Address and resolve resident concerns, complaints, and issues promptly.
• Support the Assistant Community Director in resident retention efforts and maintain open communication with residents.
• Manage budget preparation, financial reporting, and community income flow.
• Maximize net operating income (NOI) while ensuring a positive resident and associate experience.
• Maintain accurate records of financial transactions and ensure compliance with accounting procedures.
• Analyze financial data, identify trends, and make recommendations for improvement.
• Ensure the community is in excellent condition through regular inspections of common areas, vacant units, and amenities.
• Oversee the upkeep of the property, including landscaping, cleanliness, and equipment maintenance.
• Support the Service Manager in managing inventory, approving vendor contracts, and ensuring safety practices are followed.
• Develop and implement marketing strategies to attract new residents.
• Oversee online marketing efforts, resident event sponsorships, and community outreach initiatives.
• Build relationships with local businesses and organizations to promote the community.
• Keep Regional leaders, senior management, and owners informed of community performance and important updates.
• Prepare regular reports on occupancy, financials, and other key metrics.
• Communicate effectively with residents, team members, vendors, and other stakeholders.

Connaissances

Team leadership

Financial management

Communication

Problem-solving

Vendor management

Valid driver’s license

Formation

Associate's degree

Bachelor's degree

Outils

Property management software

Description du poste

Kairoi is seeking a Community Director in Utah to oversee a multifamily community. You will lead a high-performing team, drive financial performance, manage resident relations, and ensure compliance with regulations while maintaining top-quality service and operations.

You will recruit, mentor, and develop staff, manage budgets and NOI, and coordinate marketing and outreach to attract residents. Strong leadership and financial acumen are essential.